Remote Jobs RockRemote Jobs Rock

Customer Support- Streaming Services

🕒 3 days ago
Customer ServiceStreaming ServicesTroubleshootingMicrosoft Office

📜 Description

  • Apply and complete testing.
  • Support customers of a global giant in the streaming media and entertainment industry.
  • Engage with callers to build rapport while sharing a passion for movies and TV shows.
  • Participate in paid training and earn additional pay incentives.
  • Utilize various applications simultaneously to assist customers.

🛠️ Requirements

  • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
  • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc.
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Technical support experience
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, with the ability to use several applications simultaneously
  • Experience working with CRM applications (preferred)

✨ Benefits

  • Hourly wage and paid training
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits plus added benefits such as 401k and paid time off
  • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
  • Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Full job description

Company Description

Apply and complete testing. 

We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry.  If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.

Job Description

 What we offer:

  • Hourly wage and paid training
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits plus added benefits such as 401k and paid time off
  • Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy.
  • Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

  • Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience
  • Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. 
  • Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
  • Technical support experience
  • Strong problem-diagnosis and problem-solving skills
  • Multi-tasking skills, with the ability to use several applications simultaneously
  • Experience working with CRM applications (preferred)

 

    Additional Information

    • We will provide all equipment, but to be successful when working from home, you must have the following:

    • Excellent Internet connectivity:
      • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
        • Wireless and/or satellite Internet Service Providers are not compatible with our systems.



    IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

    EEOC and Veteran Documentation
    During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
    At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
    Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
    Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

    Relaischateaux

    Segretari* di Ricevimento - Chateau Monfort

    🕒 yesterday
    Relaischateaux👥 501 - 1000 employees🏢 Hospitality

    As a Receptionist at Chateau Monfort, you will manage front-office procedures, welcome guests, and support them throughout their stay while handling cash movements and invoicing.

    Front-office ProceduresCustomer ServiceCash ManagementInvoicing
    Petite Plume

    Seasonal Customer Service Representative

    🕒 10 days ago
    Petite Plume👥 51 - 200 employees🏢 Apparel & Fashion

    As a Seasonal Customer Service Representative, you will provide exceptional support during the holiday season, ensuring customer inquiries are handled with care and efficiency.

    Customer ServiceCommunication SkillsProblem-solvingEmpathy

    Trusted by Remote Workers