Senior Program Manager - Customer Experience
Drive process excellence and operational transformation as a Senior CX Program Manager, optimizing workflows and governance across the Customer Experience organization.
Podcast Sales Strategy & Solutions (PS3) is the operational engine behind Spotify’s podcast advertising business. We work across sales, content, talent, and operations to bring podcast advertising to life — from ad formats and approvals to booking operations, sales enablement, and new show launches.
We’re looking for a Senior Program Manager to own key podcast ad operations across The Ringer portfolio. You’ll connect Spotify’s sales organization with content, talent, and operations teams, keeping high-volume approvals and booking workflows moving while helping our sales teams understand what can run, where, and when. You’ll be close to the full lifecycle of podcast advertising and help make sure nothing falls through the cracks.
Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. The United States base range for this position is $96,693 - $138,134 USD, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, paid flexible holidays, and paid sick leave. These ranges may be modified in the future. Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens. At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.Drive process excellence and operational transformation as a Senior CX Program Manager, optimizing workflows and governance across the Customer Experience organization.
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