As a Support Engineer, you will investigate and resolve technical issues for enterprise customers, utilizing AI tools and collaborating with product and engineering teams to enhance solutions.
Java Product Support Engineer
📅 Jun 17
JavaJava-based Web ApplicationsTechnical SupportCustomer Engagement
📜 Description
- Debug and troubleshoot incidents with Sonatype products and solutions
- Reproduce defects and file actionable issues for product engineering
- Replicate customer deployment environments for testing (docker, AWS, Azure, Kubernetes, and more)
- Represent Technical Support and customer interests in Engineering and Product Management discussions
- Assist product management in developing and prioritizing enhancement lists
- Summarize, communicate, and escalate customer experiences to management
🛠️ Requirements
- 3+ years experience supporting complex enterprise software solutions
- Ability to read and understand Java code is necessary
- Experience using Rest APIs
- Experience with testing and/or development of production quality Java based web applications
- Solid experience with Linux command line tools
- Experience with SQL databases (PostgreSQL is a plus)
Full job description
Sonatype is the software supply chain management company that invented componentized software development and pioneered the software supply chain category. As leaders in the open-source community and the DevSecOps industry, we run the world’s largest repository of Java open-source components—Maven Central.
Our groundbreaking, full-spectrum platform empowers customers to rapidly create, deploy, and maintain innovative software at scale, all while aligning directly to their business needs. Trusted by more than 2,000 organizations—including 70% of the Fortune 100—and over 15 million software developers, Sonatype’s tools and guidance help deliver exceptional, secure software.
From inventing modern artifact management with Nexus Repository to introducing the world’s only solution that halts malicious open-source malware in its tracks, we’re committed to constant innovation. We leverage AI/ML to give our clients, developers, and the industry complete confidence in the quality, automation, and security of their software. Learn more at www.sonatype.com
At Sonatype, we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
#LI-AL1
What you'll do:
Who you are:
Ideal to bring:
What we're proud of
Similar jobs
Search more Support Engineer jobs
Level 2 Product Support Engineer
3pillarglobal👥 1001 - 5000 employees🏢 Computer Software
Act as a liaison between customers, engineering, and product teams to communicate bugs, feature requests, and system behavior.
Support Engineer Tier 2 (Peru)
Helpware-Inc👥 501 - 1000 employees🏢 Outsourcing/offshoring
The PCloud Technical Support Engineer (L2) ensures the security and availability of the Privilege Cloud environment by managing infrastructure and providing technical support.
Support Engineer Tier 2 (Remote)
Helpware-Inc👥 501 - 1000 employees🏢 Outsourcing/offshoring
The PCloud Technical Support Engineer (L2) ensures the security and availability of the Privilege Cloud environment, focusing on infrastructure and session management.
As a Support Engineer, you'll take ownership of customer issues, debugging complex problems across our platform and ensuring timely resolutions while enhancing product reliability.