🔥 13 hours ago
Drive restaurant customer retention and revenue growth by supporting account managers, improving product adoption, resolving customer issues, and coordinating account workflows and reporting.
Account Manager (Chinese & English Speaking)
📅 Apr 27, 2023
📍 🇲🇾 Malaysia - Remote🥁 Junior🧑💼 Account Manager📢 🇬🇧 English Required📢 🇨🇳 Chinese Required💼 Full-Time
Account ManagementClient Relationship ManagementClient Onboarding And OffboardingPayroll Verification
📜 Description
- Build trusted advisor relationships with clients and deliver solutions aligned with their needs and objectives.
- Coordinate client and employee onboarding and offboarding.
- Communicate progress on monthly and quarterly initiatives to leadership.
- Prepare monthly account reports and coordinate accurate, timely invoicing with Finance.
- Verify client employee payroll and reimbursements.
- Partner with Sales to grow account opportunities and help resolve client requests and escalations.
🛠️ Requirements
- Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Minimum 2~3 years of experience in a client facing role
- Fluent in English and Chinese
- High attention to detail and excellent organizational skills
- Experience with CRM softwares and project management tools
- Proven ability to juggle multiple client accounts and time-sensitive projects at a time
- Excellent listening, collaboration and cross-cultural patience and understanding
- Go-getter attitude with strong problem solving skills and a curiosity to learn
- Strong verbal and written communication skills
- Willingness to work in APAC time zone
✨ Benefits
- Unlimited holidays
- Work from anywhere in the world, provided it is safe and healthy
- Flexible working hours
- Laptop buy-back policy
- Seasonal bonus
Full job description
Company Description
Established in 2016, Slasify is a Singapore-based technology company operating with a fully remote team and is rapidly-growing through our EOR & payroll services rendered to businesses worldwide. Our colleagues are currently working in Taiwan, China, Singapore, Malaysia, South Korea, USA, Canada, France, Abu Dhabi, and more!
We are looking for an Account Manager to join our Customer Department. The ideal candidate should have 2-3 years of working experience in a client facing role.
Job Description
Develop trusted advisor relationships with clients
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Responsible for the onboarding and offboarding of clients and its employees
Clearly communicate/update the progress of monthly/quarterly initiatives to leadership
Prepare monthly reports for client accounts and collaborate with finance team on accurate and timely invoicing
Accurately crosscheck and confirm payroll and reimbursements of clients’ employees
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Qualifications
Prior professional experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Minimum 2~3 years of experience in a client facing role
Fluent in English and Chinese
High attention to detail and excellent organizational skills
Experience with CRM softwares and project management tools
Proven ability to juggle multiple client accounts and time-sensitive projects at a time
Excellent listening, collaboration and cross-cultural patience and understanding
Go-getter attitude with strong problem solving skills and a curiosity to learn
Ability to work independently without constant supervision, prior remote working experience is a plus
Strong verbal and written communication skills
Willingness to work in APAC time zone
Additional Information
🎉Teamslasify Benefits:
Unlimited holidays (but sorry, you cannot cash out)
Work from anywhere in the world (as long as it’s safe and healthy)
Flexible working hours
Laptop buy-back policy
Seasonal bonus
*Please apply directly via our career page: https://jobs.slasify.com/remote-job/633be673c418e44593cb8d55
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