Digital Onboarding Specialist (FTC)
Manage school onboarding projects from implementation planning through data migration, training, and ongoing support, coordinating with schools and internal teams to deliver a smooth customer experience.
About Sidetrade
Sidetrade (Euronext Growth: ALBFR.PA) is an AI-native company dedicated to Order-to-Cash (O2C). Its platform combines O2C applications, autonomous AI agents, and Aimie IQ, an intelligent natural-language interface that helps multinationals accelerate their cash generation, all built on SAFE, the Sidetrade Agentic Framework for Enterprise. Sidetrade operates the world's largest proprietary O2C Data Lake, built on $9 trillion in B2B transactions and millions of buying companies. We use this data to train specialized AI models that monitor, analyze, decide, and act autonomously throughout the O2C cycle. Sidetrade supports companies in 85 countries with 450 employees across Europe, North America, and Asia-Pacific.
We’re proud of our 38 nationalities, and these diverse perspectives drive our innovation, one-team culture, and customer-first mindset. Sidetrade has been positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch Aimie in motion: Aimie Video
Sidetrade is the category leader in AI for Order-to-Cash. Our platform helps large enterprises across Europe and North America get paid faster, reduce DSO, and free up working capital. Trade receivables represent roughly a third of company assets, and around two thirds of late payments come from poor follow-up rather than inability to pay. That is the problem our customers hire us to fix.
You will sit in our Customer Experience team, working directly with Finance, Credit, and Collections teams at some of the largest companies in Europe. Your job is to take them from signature to confident daily use.
Requirements
What you will do:
What you will bring:
Nice to have:
Why Sidetrade:
Benefits
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate.
If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
Manage school onboarding projects from implementation planning through data migration, training, and ongoing support, coordinating with schools and internal teams to deliver a smooth customer experience.
Lead customer workshops to translate Order-to-Cash processes into configured solutions, train administrators and users, and drive adoption and measurable value through go-live and beyond.
Own end-to-end SaaS customer implementations, translating business needs into system configurations and successful launches while coordinating teams, managing risks, and helping customers adopt new workflows.
Provide first-level technical support to e-commerce customers integrating their websites and mobile apps with Constructor, guiding onboarding, API use, catalog configuration, troubleshooting, and documentation improvements.
Scope, design, build, and optimize customer workflow automations in Tines, connecting tools through APIs and guiding clients from automation planning through production-ready delivery.