Drive retention, renewals, and customer satisfaction as a Customer Success Manager, leading onboarding and implementation for high-impact clients.
Manager, Customer Success Enterprise
📜 Description
- Lead and inspire a team of 8 Customer Success Managers for strategic customer accounts.
- Provide coaching and career development to enhance team performance.
- Execute retention strategies and identify opportunities for customer expansion.
- Establish clear expectations and metrics for operational excellence.
- Encourage innovation and process improvements within the team.
- Collaborate cross-functionally to ensure a seamless customer journey.
🛠️ Requirements
- 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment.
- Proven success leading Enterprise or Strategic accounts.
- Strong coaching and people leadership skills.
- Excellent business acumen and consulting abilities.
- High emotional intelligence with strong communication skills.
- Exceptional organization and project management capabilities.
✨ Benefits
- Company-paid medical
- Dental
- Vision with 100% employer paid options
- 401k match and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services.
- Surrogacy and adoption reimbursement.
Full job description
As a Manager on the Enterprise Customer Success team at ServiceTitan, you will lead a team of Customer Success Managers to drive customer satisfaction and retention.
Description
- Lead and inspire a team of 8 Customer Success Managers for strategic customer accounts.
- Provide coaching and career development to enhance team performance.
- Execute retention strategies and identify opportunities for customer expansion.
- Establish clear expectations and metrics for operational excellence.
- Encourage innovation and process improvements within the team.
- Collaborate cross-functionally to ensure a seamless customer journey.
Requirements
- 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment.
- Proven success leading Enterprise or Strategic accounts.
- Strong coaching and people leadership skills.
- Excellent business acumen and consulting abilities.
- High emotional intelligence with strong communication skills.
- Exceptional organization and project management capabilities.
Benefits
- Company-paid medical
- Dental
- Vision with 100% employer paid options
- 401k match and telehealth options including memberships to One Medical.
- Parental leave and support, up to $20k in fertility services.
- Surrogacy and adoption reimbursement.
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