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Manager, Customer Success Enterprise

đź•’ 6 days ago
Customer SuccessAccount ManagementSaaSLeadership

📜 Description

  • Lead and inspire a team of 8 Customer Success Managers for strategic customer accounts.
  • Provide coaching and career development to enhance team performance.
  • Execute retention strategies and identify opportunities for customer expansion.
  • Establish clear expectations and metrics for operational excellence.
  • Encourage innovation and process improvements within the team.
  • Collaborate cross-functionally to ensure a seamless customer journey.

🛠️ Requirements

  • 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment.
  • Proven success leading Enterprise or Strategic accounts.
  • Strong coaching and people leadership skills.
  • Excellent business acumen and consulting abilities.
  • High emotional intelligence with strong communication skills.
  • Exceptional organization and project management capabilities.

✨ Benefits

  • Company-paid medical
  • Dental
  • Vision with 100% employer paid options
  • 401k match and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services.
  • Surrogacy and adoption reimbursement.
Full job description

As a Manager on the Enterprise Customer Success team at ServiceTitan, you will lead a team of Customer Success Managers to drive customer satisfaction and retention.

Description

  • Lead and inspire a team of 8 Customer Success Managers for strategic customer accounts.
  • Provide coaching and career development to enhance team performance.
  • Execute retention strategies and identify opportunities for customer expansion.
  • Establish clear expectations and metrics for operational excellence.
  • Encourage innovation and process improvements within the team.
  • Collaborate cross-functionally to ensure a seamless customer journey.

Requirements

  • 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment.
  • Proven success leading Enterprise or Strategic accounts.
  • Strong coaching and people leadership skills.
  • Excellent business acumen and consulting abilities.
  • High emotional intelligence with strong communication skills.
  • Exceptional organization and project management capabilities.

Benefits

  • Company-paid medical
  • Dental
  • Vision with 100% employer paid options
  • 401k match and telehealth options including memberships to One Medical.
  • Parental leave and support, up to $20k in fertility services.
  • Surrogacy and adoption reimbursement.
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