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Director of Expert Services, ITAM and ITOM

🕒 5 days ago
IT Asset ManagementIT Operations ManagementConsultingLeadership

📜 Description

  • Define and articulate the strategic direction for ITAM and ITOM Services across the Americas.
  • Develop and execute a comprehensive business plan for ITAM and ITOM Services, forecasting market opportunities.
  • Lead strategic capability development initiatives to position ServiceNow as a thought leader in the industry.
  • Provide visionary leadership and mentorship to a team of technical consultants and Business Process Consultants.
  • Build and maintain executive-level relationships with key customer stakeholders to shape strategic outcomes.

🛠️ Requirements

  • 12+ years of progressive leadership experience in ITAM, ITOM, IT Operations Consulting, IT Service Management, or related enterprise IT services delivery, with a proven track record leading transformational initiatives at scale.
  • Extensive consulting experience within global, enterprise-scale organizations, with focus on managed delivery of IT asset management, IT operations management, service management, or related ServiceNow ITAM/ITOM solutions.
  • Deep understanding of the ITAM and ITOM landscape, including ServiceNow platform capabilities, asset lifecycle management, operational excellence frameworks, and industry competitors, trends, and best practices.
  • Demonstrated expertise leading and scaling technical consulting teams and delivery organizations, particularly in cloud-based and SaaS ITAM and ITOM solutions.
  • Proven ability to develop strategic practice roadmaps, establish market positioning, and manage complex customer engagements while directing technical and consulting resources to achieve business outcomes.
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