🕒 yesterday
This role focuses on leading the Customer Trust Program, ensuring effective security communication with customers and managing internal security operations to enhance trust as a competitive advantage.
Regional Director, Rx Onboarding and Care Coordination, East
📅 Jul 28
Team LeadershipPatient AccessCare CoordinationBiotechnology
📜 Description
- Lead, coach, and develop a team of Rx Onboarding and Care Coordinators (ROCC) across the East Region.
- Establish and reinforce standards, best practices, and operating procedures for patient support activities.
- Oversee patient onboarding, education, access coordination, and care navigation throughout the treatment journey.
- Partner with cross-functional stakeholders to improve patient onboarding and treatment initiation.
- Monitor patient journey metrics and identify opportunities to enhance the patient experience.
🛠️ Requirements
- Bachelor’s degree required; advanced degree preferred.
- 8+ years of experience in biotechnology, pharmaceuticals, patient services, patient access, reimbursement, HUB services, case management, field reimbursement, or related functions.
- Prior experience leading patient support, access, reimbursement, care coordination, or field-based teams.
- Strong knowledge of patient access, benefit verification, prior authorization, affordability programs, specialty pharmacy, HUB services, and reimbursement processes.
- Experience supporting complex therapies, rare diseases, infusion therapy, buy-and-bill, and site-of-care models preferred.
- Demonstrated success leading teams, managing escalations, and driving consistent execution across regions.
- Strong cross-functional collaboration, communication, and leadership skills.
- Launch experience preferred.
- Knowledge of HIPAA, FDA, OIG, adverse event reporting, and compliance standards.
- Bilingual Spanish preferred.
Full job description
Scholar Rock is delivering muscle-targeted breakthroughs to transform the treatment of spinal muscular atrophy (SMA) and other rare neuromuscular diseases where muscle atrophy remains a critical unmet need.
As a global leader in myostatin biology, a field focused on proteins that regulate muscle mass, the biopharmaceutical company is named for the visual resemblance of a scholar rock to protein structures. Our commitment to unlock fundamentally different treatment approaches is powered by broad application of a proprietary platform, which has developed novel monoclonal antibodies to modulate protein growth factors with extraordinary selectivity. Scholar Rock works every day to create new possibilities for patients through its highly innovative anti-myostatin program, including opportunities in additional rare neuromuscular diseases. Learn more about our neuromuscular franchise at ScholarRock.com and follow @ScholarRock on X and on LinkedIn.
Summary of Position:
The Regional Director, Rx Onboarding and Care Coordination, East is a field-based regional leader responsible for leading, coaching, and developing a team of Rx Onboarding and Care Coordinators (ROCC) who support patients and caregivers throughout their SMA treatment journey.
This role serves as part of the Access, Case Management and Education Center of Excellence (ACE CoE) driving consistent execution, role clarity, governance, best practices, and escalation management across the East Region. The ROCC Lead partners closely with cross-functional stakeholders to improve patient onboarding, treatment initiation, access, and ongoing therapy support while ensuring a consistent patient, caregiver, healthcare provider, and infusion center experience.
The ideal candidate brings strong people leadership, patient access expertise, rare disease experience, and the ability to drive execution in a dynamic launch environment.
Position Responsibilities:
Team Leadership & Development
Center of Excellence Leadership
Patient Access & Care Coordination
Cross-Functional Leadership
Operational Excellence & Compliance
Candidate Requirements:
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