🕒 3 days ago
Leads a rotating portfolio of high-priority, cross-functional initiatives for OMX, turning strategy into measurable outcomes while improving operations through scalable practices, automation, and AI.
Senior Program Manager (Seattle)
🕒 yesterday
Process ImprovementStandard Operating ProceduresKPI FrameworksPerformance Management
📜 Description
- Design scalable SOPs and improve fleet, safety, compliance, and maintenance workflows.
- Modernize manual processes such as inspections, audits, incident management, and maintenance cycles.
- Define KPIs and build dashboards to track performance across sites, regions, and the company.
- Lead cross-functional initiatives, align stakeholders, and unblock execution across teams.
- Drive implementation with clear milestones, risk mitigation, and post-launch reviews.
- Roll out new processes and performance frameworks, ensuring adoption in daily operations.
🛠️ Requirements
- 5–10+ years of experience in operations, program management, or process improvement.
- Experience in consulting, strategic finance, logistics, manufacturing, or a related operational environment.
- Track record leading complex cross-functional initiatives from problem definition through execution.
- Strong communication skills, including presenting to senior leadership.
- Analytical ability to turn data into insights and actionable decisions.
- Experience building KPI frameworks, dashboards, and performance management cadences.
- Advanced Excel skills; SQL preferred. Bachelor's degree required; MBA or relevant advanced degree is a plus.
✨ Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Holidays
- Wellness benefits
- Vacation
Full job description
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 7,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Who You Are:
Zūm is seeking a Senior Program Manager, Operations Excellence to drive process improvement, standardization, and performance management across our transportation network. This role focuses on building scalable processes and KPI frameworks across fleet operations, safety, compliance, and maintenance to improve efficiency, reliability, and cost performance.
This role is ideal for candidates with backgrounds in consulting, strategic finance, logistics, or manufacturing, who bring strong analytical rigor and the ability to translate complex operational challenges into scalable, data-driven solutions.
You will partner closely with Operations, Fleet, Safety, Finance, Product, and field teams to ensure consistent execution and measurable impact across locations.
What You'll Do:
Process Improvement & Standardization
KPI & Performance Management
Cross-Functional Program Leadership
Execution & Continuous Improvement
Change Management & Adoption
What You Bring To Zūm:
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $138,000 to $179,000
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