🕒 2 days ago
As a Client Service Representative in Operations, you will conduct clinical intake calls, provide exceptional customer service, and maintain high documentation standards while supporting the Clinical Review Department.
COLLABORATEUR ACCESS & TRANSIT (H/F/X)
📅 Feb 23
📍 🇧🇪 Brussels - Remote🪈 Entry-level🛟 Customer Support Specialist📢 🇫🇷 French Required📢 🇳🇱 Dutch Required💼 Full-Time
Customer ServiceAdministrative ManagementProblem SolvingFluency In French
📜 Description
- Respond to inquiries from energy market suppliers and internal teams.
- Consult the functional A&T mailbox for queries.
- Analyze questions and complaints from market actors.
- Resolve issues or transfer them as necessary.
🛠️ Requirements
- Minimum secondary education diploma.
- First experience in administrative management or call center.
- Fluency in French or Dutch.
- Knowledge of SAP/SAS is a plus.
✨ Benefits
- Possibilities for telework.
- Electric company car with charging card or mobility budget.
- Mobile phone.
- Internet expenses covered.
- Representation allowance.
- 33 days of leave.
- Meal vouchers.
- Eco vouchers.
Full job description
Description de l'entreprise
Sibelga est le gestionnaire du réseau de distribution d'électricité et de gaz naturel dans la Région de Bruxelles-Capitale. Nous assurons un approvisionnement énergétique fiable et durable à nos clients. Nous visons l'innovation et l'efficacité dans nos services.
Description du poste
Le Collaborateur Access & Transit répond aux questions des différents fournisseurs du marché de l'énergie ainsi qu'à celles des équipes internes sur le registre d'accès. Missions : consultation de la mailbox fonctionnelle A&T, analyse des questions et plaintes des acteurs du marché, résolution ou transfert des problèmes.
Qualifications
Diplôme de l'enseignement secondaire minimum. Première expérience en gestion administrative ou call center. Maîtrise du français ou du néerlandais. Connaissances SAP/SAS sont des atouts.
Informations supplémentaires
Un package financier et extralégal avantageux (possibilités de télétravail, voiture de société électrique avec une carte de chargement ou un budget mobilité, GSM, frais internet, allocation de représentation, 33 jours de congé, chèques-repas, écochèques, flex income plan, assurances telles que soins de santé, etc.).
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