Position: Case Manager
Location: Remote (South Africa) - US Working Hours (9 AM to 5 PM EST)
Employment Type: Full-Time
Salary: Paid in South African Rand (ZAR)
The ABA Case Manager serves as the primary point of contact for all operational and service-related matters once a client begins services. This role acts as the liaison between families, RBTs, BCBAs, and internal departments, ensuring clear communication, quick problem resolution, and a positive experience for everyone involved. The primary goal is to maintain high client satisfaction, staff satisfaction, consistency of care, and long-term retention.
Requirements
Benefits
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.
Coordinates brain health care for patients and caregivers by managing communications, appointments, screenings, and follow-up while providing compassionate support and escalating concerns to the clinical team.
Manage personalised home care for older clients by assessing their needs, developing care plans, coordinating services, and building trusted relationships with clients and their support networks.
Manage behavioral health insurance authorizations for PHP and IOP treatment, coordinating reviews, appeals, and payer requirements to support medical necessity and continuity of care.
Conduct brief clinical intake consultations with adolescents and caregivers, assess safety and treatment needs, guide families toward appropriate PHP or IOP care, and coordinate next steps with clinical teams.
Triage pediatric patients through virtual messages and calls, provide caregivers with clinical assessments and guidance, coordinate with on-call primary care providers, and maintain vaccine and referral records.
