Our Company:
At Isaac Health, we're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible while tackling the stigmas that surround brain health conditions.
Since launching in 2022, Isaac Health has scaled to provide brain health and dementia care services to more patients and families across the US. With support from leading healthcare investors, and impactful leaders like you, we’ll continue to provide high-quality patient-centered care for the evaluation and management of brain health conditions and deliver exceptional client and family outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for our clients:
This is just the beginning for Isaac Health, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based brain health and dementia care without high costs or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality brain health care in the United States and beyond.
To learn more about our company, visit www.myisaachealth.com
About the Role
We’re looking for a Care Navigator to join our existing care team who has prior experience coordinating/navigating care for patients, caregivers, and their loved ones - bonus points if you’ve worked with a patient population who experience cognitive challenges. This role requires genuine empathy, patience, exceptional time management and communication skills.
You will spend >70% of your day on the phone connecting with and coordinating care for your patients and their caregivers. Additionally, you must be able to provide your own personal computer/laptop that meets security and telehealth standards (SOC2).
Responsibilities
What We Offer
Who We Are
Isaac Health takes diversity, equity, inclusivity, and belonging in opportunity seriously. We seek to build a creative, productive, forward-thinking, inclusive team that reflects the diverse communities we aim to benefit because we know that will allow us to do our best work.
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⚠️ Recruitment Scam Alert:
Isaac Health is aware of fraudulent job offers being sent by individuals or organizations falsely claiming to represent our company. Please note that Isaac Health only communicates official job opportunities and offers through email addresses ending in @myisaachealth.com or via our applicant tracking system, Breezy HR (@breezy.hr).
If you receive any suspicious communication claiming to be from Isaac Health, do not respond, click any links, or share personal information.
Conduct brief clinical intake consultations with adolescents and caregivers, assess safety and treatment needs, guide families toward appropriate PHP or IOP care, and coordinate next steps with clinical teams.
Supports clinical research study start-up by negotiating site budgets and trial agreements, preparing and tracking contracts and grants, coordinating signatures, and maintaining trial documentation.
Coordinates laboratory support for clinical studies, helping sites with study setup, laboratory processes, documentation, training, and performance monitoring while connecting laboratories with sites and project teams.
Coordinates housing navigation, care management, and community resources for members experiencing housing instability, guiding high-needs caseloads toward stable housing while supporting outreach, advocacy, and compliant documentation.
Manage behavioral health insurance authorizations for PHP and IOP treatment, coordinating reviews, appeals, and payer requirements to support medical necessity and continuity of care.
