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📜 Description

  • Monitor scheduled production workflows, delivery windows, file movement, processing status, and operational alerts.
  • Perform first-pass diagnosis of failed, delayed, or incomplete workflows, including submissions analysis and member management troubleshooting.
  • Execute approved rerun, reprocess, recovery, configuration, and validation procedures.
  • Validate successful completion after recovery and document actions and outcomes.
  • Escalate promptly to the Lead Live Operations Engineer when issues exceed authority or require Tier 3 intervention.

🛠️ Requirements

  • 2+ years in production support, data operations, technical operations, application support, integration support, or a comparable production environment.
  • Experience supporting submissions analysis and member management troubleshooting, including first-pass diagnosis, validation, documented recovery, and clean escalation.
  • Practical production experience with Flatfile, including monitoring, ingestion/validation support, configuration checks, troubleshooting, and documented recovery procedures.
  • Practical production experience with MuleSoft, including flow/integration monitoring, first-pass diagnosis, rerun/recovery procedures, and escalation.
  • Working knowledge of AWS/S3, sFTP/secure file transfer, file-processing workflows, and production access/connectivity concepts.
  • Basic-to-intermediate SQL skills sufficient for read-only investigation, validation, reconciliation, and first-pass production diagnosis.
  • Experience working from runbooks, SOPs, operational checklists, and documented escalation procedures.
  • Strong ticket hygiene and written documentation habits, including clear capture of symptoms, diagnostics, actions, validation, and escalation context.
  • Ability to interpret logs, status messages, monitoring alerts, and production workflow outcomes.
  • Sound judgment to execute approved procedures accurately and escalate rather than improvise when an issue exceeds documented authority.
🔥 14 hours ago

As a DCIM Administrator, you will build and manage the Data Center Infrastructure Management program, ensuring operational excellence and data accuracy across Cloudflare's global network.

DCIMNlyteIT Asset ManagementWorkflow Management
Virtru

Solutions Architect

Virtru👥 201 - 500 employees🏢 Information Technology And Services
🔥 10 hours ago

As a Solutions Architect for Global Public Sector Enablement, you will collaborate with customers to define technical requirements and develop innovative solutions using the Virtru Data Security Platform.

Zero Trust SolutionsTechnical Requirements DocumentationCustomer CollaborationProduct Advocacy

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