As a Customer Engineer, you'll drive technical engagement for high-growth accounts, focusing on scalable programs and tools to enhance customer experience and reduce friction.
Premium Support Engineer (Tokyo)
🕒 24 days ago
📍 🇯🇵 Japan - Remote🎹 Mid-level❤️ Customer Success Engineer📢 🇬🇧 English Required📢 🇯🇵 Japanese Required💼 Full-Time
Technical SupportDeveloper SupportSystems EngineeringJavaScript
📜 Description
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves
🛠️ Requirements
- & Experience
- 4+ years in technical support, developer support, or systems engineering.
- Professional fluency in English and Japanese, both written and verbal.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
✨ Benefits
- 💰 Competitive Salary & Equity
- Dental
- Vision and Life Insurance
- 🚼 Paid Parental
- Medical
- Caregiver Leave
- 🏝 Flexible Time Off (FTO) + Holidays
- 🚗 Commuter
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