Senior Platform Architect
As a Senior Platform Architect, you will be the technical strategist for enterprise customers, driving the adoption of the AI-powered Zendesk Resolution Platform.
| Job title | Senior Platform Architect |
| Reporting to | Director of Product Development |
| Years of experience | 10+ |
| Location | Toronto – Hybrid work environment (3 days in office and 2 days remote.) |
| Position type | Full-Time, 6-month contract |
About Raising The Village
Raising The Village (RTV) is an international development organization working to end ultra‑poverty in last‑mile rural communities across sub‑Saharan Africa. Our 24‑month universal graduation programs combine targeted material support with agency‑building interventions to help households move durably out of ultra‑poverty.
About the Venn Platform
RTV is investing in the next generation of Venn, an integrated platform for program delivery, monitoring, evaluation, and learning.
What sets Venn apart is its unique ability to unify two critical domains:
Getting this platform right has direct consequences for program delivery at scale across multiple countries.
Position Overview
RTV is seeking a Senior Platform Architect to define, validate, and govern the end-to-end architecture for the next generation of Venn. This is a focused, time-bound engagement. The mandate is clear: produce a validated, implementation-ready architecture and transfer ownership to RTV's in-house engineering and product teams.
You will serve as the technical authority across all platform components: data, services, APIs, orchestration, security, and cloud infrastructure. You will work directly with engineering, data, MEL, and product teams to translate business and program needs into a future-proof architecture that supports multi-country operations, multi-tenant data models, and an expanding MEL ecosystem.
This role defines the architectural foundation for RTV's next decade of scale. By the close of the engagement, RTV's engineering and product teams will be equipped with a clear architectural roadmap, validated design decisions, and a sequenced implementation plan. The architecture will be thoroughly documented, critical assumptions will have been tested, and the rationale behind major decisions will be well understood across the organization. This will enable RTV to confidently implement, maintain, and evolve the platform as organizational needs grow and change.
Key Responsibilities
Key Deliverables
During the engagement, the Platform Architect will produce:
Required Qualifications
Preferred Qualifications
Disclaimer:
This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The company reserves the right to modify, add, or remove duties as necessary.
RTV uses artificial intelligence to screen and assess applicants for this position, including through an applicant tracking system (ATS) that helps sort applications based on job related criteria. Our hiring team reviews all candidates and makes all final decisions.
Ontario Inclusion and Accessibility Statement:
RTV is committed to fostering an inclusive, equitable, and accessible workplace. We comply with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request for candidates participating in all aspects of the employment process.
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