As a Customer Support Analyst, you will provide exceptional service as the first contact for users, managing tickets and resolving inquiries efficiently on our SaaS platform.
QuickCode Clinical Success Manager
📜 Description
- Demonstrate QuickCode to prospective customers in partnership with the sales team.
- Evaluate clinical workflows and configure QuickCode to improve efficiency and establish sustainable billing QA processes.
- Lead customer implementation and training, and proactively check in with clinics to gather feedback and share features.
- Troubleshoot configuration, documentation, coding, and software issues independently or with the programming team.
- Host webinars, develop clinic training materials, and test software updates while providing clinical feedback.
- Research coding guideline updates and help clinics improve workflow standardization.
🛠️ Requirements
- Minimum 2 years of clinical experience in radiation oncology and medical coding
- Minimum 2 years of experience with ARIA and/or MOSAIQ OIS
- AMAC ROCC certified or equivalent
- Strong critical thinking skills
- Exceptional presentation skills
- Positive attitude and a passion for excellence in patient care
- 5 years of clinical experience in radiation oncology and medical coding
- 5 years of experience with ARIA and/or MOSAIQ OIS
- Customer service experience
✨ Benefits
- Competitive compensation
- Medical plan options with employer premium contributions
- Health coverage starting on day one
- Short-term disability insurance
- Long-term disability insurance
- Supplementary life insurance
- 401(k) with immediately vested employer match
- Annual professional membership reimbursement
Full job description
About Radformation
- Time savings through automation
- Error reduction through automated systems
- Increased quality care through advanced algorithms and workflows
Why this role matters
Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.
Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers. QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively. QuickCode bridges the knowledge gap between the clinical team and the billing team.
We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment. The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization. As the QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing. With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.
Responsibilities Include:
Required Education and Experience:
Preferred Experience:
Abilities
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