As a Customer Support Analyst, you will provide exceptional service as the first contact for users, managing tickets and resolving inquiries efficiently on our SaaS platform.
Clinical Success Manager, Dosimetrist
📜 Description
- Train clinics on Radformation's automation tools and develop training materials.
- Troubleshoot clinic issues independently or with the programming team.
- Proactively check in with customers, gather product feedback, share new features, and support renewals.
- Host webinars to answer clinic questions and highlight product features.
- Test software releases to support development and quality assurance.
🛠️ Requirements
- Minimum 2 years of experience in clinical dosimetry using Eclipse TPS
- Strong critical thinking skills
- Exceptional presentation skills
- Positive attitude and a passion for excellence in patient care
- 5 years of experience in clinical dosimetry using Eclipse TPS
- Teaching experience in dosimetry
- Customer service experience
✨ Benefits
- Competitive compensation
- Medical plan options with employer premium contributions
- Short-term disability insurance
- Long-term disability insurance
- Supplementary life insurance
- 401(k) with immediately vested employer match
- Professional membership reimbursement and learning opportunities
- Self-managed PTO and 10 paid holidays
Full job description
About Radformation
- Time savings through automation
- Error reduction through automated systems
- Increased quality care through advanced algorithms and workflows
Why this role matters
We are looking for a highly motivated individual who has a passion for treatment planning and enjoys a non-stop busy day. The Clinical Success Manager will bring their upbeat personality to this role to provide training to clinics, solve problems on the fly with customers, and proactively call clinics to ensure satisfaction with their purchase.
The Clinical Success Manager will mentor clinics as they join the Radformation community, helping them establish the most efficient workflows and improve safety. As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products. With your clinical background, you can teach and improve efficiency in Radiation Oncology clinics nationwide.
The working hours for this role will be 8am - 5pm PT
Responsibilities include:
Required Experience:
Preferred Experience:
Abilities:
Similar jobs
Search more Customer Success Manager jobsCustomer Success Role - 100% Remote - NAM
Drive customer adoption, retention, and satisfaction by guiding North American accounts through onboarding and ongoing engagement, resolving escalations, delivering education, and sharing insights with internal teams.
Customer Success Manager (Unit 42)
Own customer onboarding, adoption, satisfaction, renewals, and growth for Unit 42 offerings, partnering with customers and internal teams to deliver measurable cybersecurity value.
Docketly-Customer Success Manager
Own enterprise law firm client outcomes, satisfaction, and growth through data-driven account management, client reviews, escalations, expansion, technical integrations, and AI-powered analysis.
Customer Service Specialist for Pharmaceuticals/Healthcare (English speaking) - Full-time Permanent (remote in the Philippines)
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner.
