Merchant Operations Analyst

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.   PayJoy Principles   Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening

Responsabilidades

Requerimientos

Manejo intermedio-avanzado de Excel o Google Sheets.

Experiencia o interés en fintech, consumo masivo, o entornos comerciales de alto volumen.

Capacidad para manejar múltiples stakeholders y priorizar con criterio. Comunicación clara y concisa. Perfil proactivo, ordenado y orientado a resultados.

Inglés avanzado. Experiencia previa en consultoría o análisis de negocio.

0 a 2 años de experiencia en roles de análisis, operaciones, consultoría o afines.

Licenciatura en Administración, Economía, Ingeniería Industrial o carreras afines (concluida).

Disponibilidad para trabajar en Ciudad de México de forma híbrida.

Beneficios