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Support Specialist - Tier 1 (Remote)

🕒 4 days ago
Customer Service OrientationTechnical SupportCRM SystemsMicrosoft Operating Systems

📜 Description

  • Respond to inbound and outbound calls for technical support and workflow inquiries.
  • Document inquiries and resolutions in CRM systems, ensuring accurate follow-up.
  • Utilize resources and escalate issues effectively while maintaining positive customer engagement.
  • Meet department performance metrics and maintain technical proficiency through continued education.
  • Follow established processes and manage time effectively in a remote work environment.

🛠️ Requirements

  • High School Diploma or Equivalent.
  • 1 year customer service experience.
  • 1 year experience with CRM or similar software systems.
  • 2 years experience with Microsoft Operating Systems and Platforms.
  • Associate's Degree and technical certifications preferred.
  • 2 years technical experience supporting software and hardware troubleshooting.

Benefits

  • Full Medical
  • Dental
  • Vision benefits
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO) and Holiday Pay.
  • Full Paid Parental and Adoption Leave.
Full job description

Join Patterson as a Support Specialist - Tier 1, where you'll provide technical support and enhance customer experiences in a people-first culture.

Description

  • Respond to inbound and outbound calls for technical support and workflow inquiries.
  • Document inquiries and resolutions in CRM systems, ensuring accurate follow-up.
  • Utilize resources and escalate issues effectively while maintaining positive customer engagement.
  • Meet department performance metrics and maintain technical proficiency through continued education.
  • Follow established processes and manage time effectively in a remote work environment.

Requirements

  • High School Diploma or Equivalent.
  • 1 year customer service experience.
  • 1 year experience with CRM or similar software systems.
  • 2 years experience with Microsoft Operating Systems and Platforms.
  • Associate's Degree and technical certifications preferred.
  • 2 years technical experience supporting software and hardware troubleshooting.

Benefits

  • Full Medical
  • Dental
  • Vision benefits
  • 401(k) Match Retirement Savings Plan.
  • Paid Time Off (PTO) and Holiday Pay.
  • Full Paid Parental and Adoption Leave.
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