IT support Specialist
Helpware-Inc👥 501 - 1000 employees🏢 Outsourcing/offshoring
The IT Support Specialist will ensure smooth day-to-day IT operations by providing end-user support, troubleshooting hardware issues, and managing IT inventory.
Help Desk - IT Support Technician II (Italian Speaking)
🕒 8 days ago
Technical SupportService AutomationSystems AdministrationIdentity Access Management
📜 Description
- Provide a wide range of technical support to end users through chat, email, and remote support
- Lead internal IT projects
- Identify service automation opportunities
- Systems administration (Okta, Azure/Intune, Jamf, Iru, and others)
- Support corporate office systems and teams
- Manage and support Telcomm/Video Conference services
🛠️ Requirements
- Business level proficiency in Italian
- PC and Mac hardware/software support
- Computer system security & compliance policies
- Experience supporting GSuite & Office 365
- In-depth knowledge of identity access management (Okta)
- Scripting experience (bash, PowerShell, Python, etc.)
- Network troubleshooting experience
✨ Benefits
- 5 weeks paid vacation
- Private health & dental insurance
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Paid parental leave
- Time off for your birthday
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