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Support Delivery Lead

🕒 8 days ago
Technical Support EngineeringSoftware EngineeringTeam LeadershipTroubleshooting

📜 Description

  • Build and lead a team of technical troubleshooting experts.
  • Partner with engineering and customer teams to resolve escalated issues.
  • Operationalize solutions from customer issues to improve processes.
  • Manage team operations to ensure 24x7 global coverage.
  • Build strong relationships with customers to ensure application success.
  • Contribute to the broader leadership team in Support.

🛠️ Requirements

  • Have 10+ years of experience in technical support engineering or software engineering
  • Have 5+ years of experience leading technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
  • Have experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction.
  • Bring deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability.
  • Are a strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights.
  • Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking.
  • Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed.
  • Are energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation.
  • Are mission-driven, collaborative, and operate with high integrity and humility.
Fastly

Network Support Engineer

Fastly👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 6 days ago

As a Network Support Engineer, you are the steward of service quality, distilling vast streams of monitoring data into precise, actionable events before they impact our strategic accounts, high-profile digital partners, and designated.

Network Performance MonitoringTechnical SupportTroubleshootingNetwork Infrastructure
Celonis

Enterprise Architect Director

Celonis👥 1001 - 5000 employees🏢 Computer Software
🔥 20 hours ago

Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership.

📍 🇨🇭 Zürich - Hybrid💼 Full-Time🎙️ Leadership🎖️ Director📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Enterprise ArchitectureTeam LeadershipStrategic VisionCommunication
Celonis

Enterprise Architect Director

Celonis👥 1001 - 5000 employees🏢 Computer Software
🔥 20 hours ago

Your primary goal is to lead and empower a team that supports our growing sales organization in achieving revenue goals. You will ensure your team successfully unlocks technical blockers by fostering close partnerships with leadership.

📍 🇳🇱 Amsterdam - Hybrid💼 Full-Time🎙️ Leadership🎖️ Director📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Enterprise ArchitectureTeam LeadershipStrategic VisionCommunication

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