Lead and scale the Support Engineering team at OpenAI, collaborating with enterprise accounts and engineering teams to resolve complex technical issues and enhance customer experience.
Network Support Engineer
🕒 7 days ago
Network Performance MonitoringTechnical SupportTroubleshootingNetwork Infrastructure
📜 Description
- Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends
- Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
- Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue
🛠️ Requirements
- 5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment
- Deep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTR
- Hands-on experience with Linux environments and the ability to navigate complex distributed system infrastructures
- Proven track record of maintaining composure and empathy during high-pressure live event monitoring situations
- Exceptional communication skills with the ability to tailor technical depth for both engineering and executive audiences
- Strong multitasking abilities to manage proactive alerts alongside standard configuration requests in a dynamic environment
Similar jobs
Search more Support Engineer jobs
Senior Manager - Technical Support Engineering
DeepL👥 10,000+ employees🏢 Software Development
As Senior Manager of Technical Support Engineering, you will lead a team to enhance technical support operations, drive product improvements, and develop specialist talent in a high-growth environment.
Technical Support Engineer
Saviynt👥 10,000+ employees🏢 Software Development🤝 B2B
Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, paragraph 1 of Schedule 23 and paragraph 5 of Schedule 22 of the.
Manager, Senior Support Engineering
OpenAI👥 10,000+ employees🏢 Research Services
Lead a high-performing team of Senior Support Engineers to enhance technical support operations, focusing on incident management, automation, and customer reliability.
Manager, Customer Support Engineering
Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
Manage and develop a team of Customer Solutions Engineers to provide exceptional technical support for enterprise customers, enhancing dbt Cloud adoption and retention.