🕒 2 days ago
As a Client Operations Specialist, you will shape the post-sale experience for new distribution channels, acting as a trusted advisor and key operations contact to ensure client success.
Traveller Support Agent - Bilingual English and Arabic (Middle Eastern dialects) Speaker - Dakar – Remote
🕒 17 days ago
📍 🇸🇳 Dakar - Hybrid💰 FCFA160,000 – FCFA230,000 / month🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇦🇪 Arabic Required💼 Full-Time
Customer ServiceTravel OperationsCommunication SkillsInterpersonal Skills
📜 Description
- Support different stakeholders throughout the travel journey.
- Ensure requests are handled efficiently, accurately, and with high service levels.
- Manage requests and coordinate with various partners.
- Find solutions and handle unexpected situations in a fast-paced environment.
- Work with digital tools and CRM systems.
🛠️ Requirements
- 3+ years of experience in travel, hospitality, customer service, or a related field.
- Fluent in English and Arabic (Middle Eastern dialects); French is a plus.
- Strong communication and interpersonal skills.
- Customer-oriented, proactive, and solution-focused.
- Comfortable managing multiple requests and priorities.
- Autonomous, organized, and quick to learn.
- Flexible and adaptable, including working flexible hours.
✨ Benefits
- Fully remote position
- International and multicultural environment
- Dynamic start-up atmosphere
- The opportunity to work in the travel industry with an international clientele
- If you enjoy travel, solving problems, working with people, and being part of a fast-moving international team, we'd love to hear from you!
Full job description
Passionate about travel and customer experience? Join our international team!
We’re looking for a Customer Experience & Travel Support Agent to join our team and contribute to smooth, personalized travel experiences for an international clientele.
Your role
You’ll be part of a dynamic travel operations team, supporting different stakeholders throughout the travel journey and helping ensure that requests are handled efficiently, accurately, and with a high level of service.
The role involves managing requests, coordinating with different partners, finding solutions, and handling unexpected situations in a fast-paced international environment.
What we’re looking for:
Position open only to residents of Dakar.
3+ years of experience in travel, hospitality, customer service, or a related field
Fluent English and Arabic (Middle Eastern dialects) required. French is a plus.
Strong communication and interpersonal skills
Customer-oriented, proactive, and solution-focused
Comfortable managing multiple requests and priorities
Autonomous, organized, and quick to learn
Comfortable working with digital tools and CRM systems
Flexible and adaptable, including working flexible hours when required
Genuine interest in travel and international destinations
What we offer
Fully remote position
CDD
International and multicultural environment
Dynamic start-up atmosphere
The opportunity to work in the travel industry with an international clientele
If you enjoy travel, solving problems, working with people, and being part of a fast-moving international team, we’d love to hear from you!
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