🔥 15 hours ago
Manage enterprise customer relationships and guide onboarding, adoption, and ongoing success with AI solutions, partnering across teams to improve customer outcomes, retention, and business impact.
Senior Technical Coach
🕒 2 days ago
Technical CoachingPerformance CoachingTechnical SupportSaaS
📜 Description
- Lead technical enablement and performance coaching for Technical Coaches and frontline Customer Support agents.
- Coach teams supporting complex products such as OneSite, Knock, Accounting, and CRM tools.
- Help agents and coaches meet operational KPIs, deliver high-quality resolutions, and continuously improve.
- Bridge technical expertise, coaching excellence, and operational performance.
- Drive AI enablement, including coding, automation, and agentic AI solutions for support delivery.
🛠️ Requirements
- Bachelor’s degree in IT, Business, or related field (or equivalent experience)
- 2+ years in technical support (SaaS, ERP, or property tech preferred)
- Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
- Minimum 2 years experience as Technical Coach or equivalent role
- Experience in Phyton, AI tools, automation, or scripting Preferred
- Certification in Learn2Lead / Lead2Succeed
- Coaching Certification
- Proven experience in performance coaching in a metric-driven environment
- 1 year plus in coaching, training, or leadership role Work Environment
- Fast-paced, customer-focused support environment.
Full job description
The Senior Technical Coach leads technical enablement and performance coaching across both
Technical Coaches and/or frontline Customer Support agents handling complex products (e.g.,
OneSite, Knock, Accounting). This role expands beyond technical coaching into direct
performance coaching, ensuring agents and coaches meet operational KPIs, deliver high-quality
resolutions, and continuously improve. The role is responsible for bridging technical expertise,
coaching excellence, and operational performance, while also driving innovation through AI
enablement, including coding, automation, and development of agentic AI solutions to enhance
delivery support.
Requirements
Required:
• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 2+ years in technical support (SaaS, ERP, or property tech preferred)
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
• Minimum 2 years experience as Technical Coach or equivalent role
• Experience in Phyton, AI tools, automation, or scripting Preferred
• Certification in Learn2Lead / Lead2Succeed
• Coaching Certification
• Proven experience in performance coaching in a metric-driven environment
• 1 year plus in coaching, training, or leadership role Work Environment
• Fast-paced, customer-focused support environment.
• Hybrid work setup
• Occasional overtime or on-call support during critical periods
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