The Role
We are looking for a proactive and analytical Lead Resource & Planning Coordinator to own workforce planning, capacity modelling and resourcing strategy for our clinical function — with this role expected to grow to cover all of Operations as we scale.
This is a step up from a coordination role into ownership of the strategy behind it: you’ll build the forecasting models, capacity plans and efficiency initiatives that shape how we resource the business, while also managing a Resource & Planning Coordinator who supports day-to-day delivery.
It’s also a genuinely hands-on, build-it-from-scratch role. Many of the tools, processes and rhythms this function needs don’t exist yet, so you’ll be setting them up yourself — from rostering processes to reporting dashboards — while also handling the day-to-day resourcing decisions that keep the clinical team running smoothly.
You’ll report to the Head of Clinical Operations, with a clear path to grow this role into a broader Resourcing leadership position as it expands across all of Operations.
What success looks like
A reliable, regularly-refreshed capacity plan and forecast is in place, with forecast accuracy improving quarter on quarter.
Shift fill rates and rota coverage meet target, with fewer last-minute gaps and reduced reliance on overtime and contractors.
Contractor and overtime spend is visible, controlled and trending down as a share of total resourcing cost.
Core workforce planning processes and reporting are documented, repeatable and ready to extend beyond clinical into wider Operations.
The Resource & Planning Coordinator is confidently owning day-to-day delivery, freeing you to focus on strategy and forecasting.
Capacity planning & forecasting
Building and owning demand forecasting models — patient volume, seasonality and growth plans — translated into headcount and skill-mix requirements across 3–12 month horizons.
Running scenario and what-if modelling (e.g. attrition, absence, demand spikes) to stress-test staffing plans and reduce risk.
Tracking forecast accuracy against actuals and continuously refining models.
Translating business growth plans into resourcing plans and headcount business cases for leadership.
Efficiency & building the function
Identifying inefficiencies in scheduling, staffing and workforce processes through data, and owning improvement projects end-to-end.
Setting up new processes, tools and ways of working from scratch where none currently exist — this is a build-from-the-ground-up remit, not just running what’s already there.
Driving adoption of workforce management tools and automating manual scheduling/rostering tasks.
Leading change management as new processes and tools are introduced — bringing the existing team along and embedding new ways of working.
Day-to-day operations & people leadership
Managing day-to-day workforce planning, ensuring appropriate staffing levels to meet patient demand.
Monitoring real-time service activity and making adjustments as needed.
Overseeing shift planning and scheduling, ensuring fair and effective workforce allocation.
Line managing, developing and setting standards for a Resource & Planning Coordinator.
Acting as the key point of contact for urgent resourcing issues or service needs.
Overseeing onboarding, training and performance tracking for clinical teams.
Ensuring staffing plans meet safe staffing levels, escalating clinical risk promptly and in partnership with the Clinical Governance team.
Budget & commercial ownership
Owning the resourcing budget and cost-to-serve, including contractor and overtime spend, and working to reduce reliance on premium-cost labour.
Managing invoicing for contractor staff and overtime, ensuring accuracy and timely submission.
Reporting & stakeholder management
Reviewing key performance data to identify patterns, risks and opportunities, and presenting insight and recommendations to leadership.
Building dashboards and reporting on utilisation, fill rate, forecast accuracy and cost.
Partnering closely with Clinical Leadership, Finance and People teams to align resourcing strategy with wider business plans
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