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Senior Customer Success Manager

🕒 24 days ago
Customer Success ManagementTechnical Account ManagementIT And Network SecurityData Analysis

📜 Description

  • Develop and manage customer portfolio.
  • Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
  • Drive revenue growth by demonstrating successful achievement of customer guided value measures.
  • Minimize customer churn through customer success plans and customer lifecycle management.
  • Resolve customer requests and concerns ensuring improvements to customer experience.
  • Improve customer experience through data and trend analysis.

🛠️ Requirements

  • 4+ years of proven experience in a customer success position supporting a technical product.
  • Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes.
  • 3+ years of experience in IT and network security (OT experience is a plus).
  • Strong organizational skills with experience creating/maintaining account notes and success playbooks.
  • Excellent communication and interpersonal skills.

Benefits

  • The best benefits packages
  • Health & Wellness
  • Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks
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