Program Coordinator, Provider Operations, Full-time, Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

Northwestern Medicine has an exciting opportunity for a Program Coordinator to work in our Provider Operations department. In this role, the successful candidate will:

1. 1. Support local operations leaders by acting as a subject matter expert regarding the onboarding and offboarding processes for providers at NM.
   2. Serve as an educator and internal consultant to operations leaders.
   3. Communicates effectively with operations leaders and system function teams via email, Teams meetings, and in person.
   4. Maintain resources and websites
   5. Utilize Excel to maintain a provider onboarding dashboard reflecting accurate statuses.
   6. Assist manager with monthly New Provider Orientation including facilitating sessions.
   7. Collaborate with system function teams for the purposes of a smooth onboarding or offboarding process for providers.
   8. Seek out innovative ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts.

Schedule: M-F, days

Hybrid: 2 days in our downtown office. 3 days work from home. Will occasionally work at other hospital locations – approximately 1x/quarter but would encourage more in person visits with our operations leaders.

The Program Coordinator Provider Operations reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Coordinator will support process improvement and project management efforts related to the NMG and RMG employed and contracted physician, advanced practice provider (APP), and allied health provider (AHP) onboarding and provider lifecycles. The Program Coordinator will use meeting facilitation, data analysis, change management, project planning and other skills in advancing these efforts. Other responsibilities include providing administrative support to the Provider Operations Director and Managers. 

Responsibilities:

• Collaborates with system functions to communicate and operationalize onboarding needs of new physicians and providers to ensure onboarding timelines are achieved. Teams include: Medical Staff Office, Revenue Cycle, Marketing/Communications, Operations, IT, Legal, Finance, Credentialing and the Feinberg School of Medicine.
• Assists in preparing reports to demonstrate the effectiveness of Provider Operations initiatives by collecting, analyzing and summarizing data trends.
• Act as a change agent, championing a positive and thorough provider experience, by supporting project teams through process improvement initiatives.
• Evaluate the provider onboarding process and make recommendations for improvements.
• Exemplifies excellent customer relations in interactions with providers and employees, and serves as a positive role model through initiative, involvement and availability. Serves as a coach to leadership, teams, and individuals providing direction on best practices in onboarding.
• Coordinates the New Physician Orientation Program by handling administrative details, registration, and preparation of onsite materials and executes appropriate follow-up to ensure a smooth orientation and integration process for new physicians.
• Communicates effectively, demonstrates strong creative problem-solving and conflict management skills. Keeps appropriate administrators/directors informed of issues, and regularly monitors their solutions. Utilizes critical thinking skills to provide recommendations and/or other corrective actions as needed.
• Seeks out new ideas and best practices in provider onboarding and incorporates them into the organization’s onboarding efforts.
• Collaborates with leadership to ensure onboarding resources are continually updated including forms, websites, and other department materials.
• Performs various administrative support functions which require proactive coordination, management and communication; multi-task in a fast-paced environment with changing priorities. 
• Participate in system-wide training efforts on improvement methods.
• Performs other duties as assigned

Qualifications

Required:

• Bachelor’s degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree.
• Strong knowledge of Microsoft Office package.
• Highly organized, able to manage multiple priorities and think independently.
• Strong orientation to deadline and detail.
• Strong interpersonal skills and high-quality customer service skills.

Preferred:

• Onboarding experience/exposure.
• Healthcare experience and/or recruiting experience.
• Database management experience.
• Direct physician contact experience.

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.