🕒 4 days ago
Leads and develops a team managing strategic publisher accounts, setting account direction, growing revenue and partnerships, negotiating high-value agreements, and representing the business with senior industry stakeholders.
Head of Relationship
🕒 yesterday
Account ManagementRelationship ManagementStakeholder ManagementVIP Account Management
📜 Description
- Build relationships with VIP accounts and understand their shipment and business needs.
- Manage shipper operations, including bookings, pickup coordination, delivery monitoring, and issue resolution.
- Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
- Lead the Partnerships/Relationship Sales Team and coach Account Managers and Account Executives.
- Drive account growth through cross-selling, upselling, and partnership and go-to-market initiatives.
- Monitor account performance and business metrics, report to the Unit Head, and track market and competitor trends.
🛠️ Requirements
- 5–8 years of experience in Account Management, Relationship Management, or Stakeholder Management.
- Background in logistics, supply chain, e-commerce, retail, or freight operations is preferred.
- Strong knowledge of e-commerce and/or social commerce.
- Comfortable with data analysis, spreadsheets, and performance metrics.
- Strong leadership, communication, and collaboration skills in a fast-paced environment.
Full job description
The Head of Relationship is responsible for providing exceptional support to the assigned VIP accounts under the Unit. He or she is expected to monitor the accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns.
Key Responsibilities
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Build and maintain strong relationships with existing VIP accounts by developing a deep understanding of their shipment handling and business needs.
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Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
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Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
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Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity, sales activities, and KPI alignment.
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Drive business growth through cross-selling and upselling opportunities within the existing customer portfolio.
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Develop and execute partnership, business development, and go-to-market initiatives in coordination with Sales and Operations teams.
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Monitor key business metrics such as volume, ASP, revenue, and service performance; provide regular reports and updates to the Unit Head.
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Manage overall account performance, including shipment flow, billing, claims, and operational concerns.
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Monitor market trends and competitor activity to support strategic decision-making.
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Coach and develop Account Managers and Account Executives through regular performance and alignment sessions.
Qualifications
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5–8 years of experience in Account Management, Relationship Management, or Stakeholder Management.
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Background in logistics, supply chain, e-commerce, retail, or freight operations is preferred.
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Strong knowledge of e-commerce and/or social commerce.
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Comfortable with data analysis, spreadsheets, and performance metrics.
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Strong leadership, communication, and collaboration skills in a fast-paced environment.
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