🕒 yesterday
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Finnish speaking iGaming Customer Support to Malta
📅 Nov 11, 2025
📍 🇲🇹 Malta - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇫🇮 Finnish Required📢 🇬🇧 English Required💼 Full-Time
FinnishEnglishCustomer SupportCustomer Service
📜 Description
- Assist players of sportsbook and casino brands through chat, email, and phone.
- Handle account and payment requests.
- Review KYC documents and help ensure smooth transactions.
- Run basic security checks.
- Share feedback and ideas to improve service and tools.
🛠️ Requirements
- Fluent in Finnish (and comfortable in English)
- A great communicator with a friendly, proactive attitude
- Interested in sports, casino, or online entertainment
- Ready for shift work and a dynamic environment
✨ Benefits
- Why You'll Love Working in Malta
- Over 300 days of sunshine every year
- Beaches, cafes, and nightlife right outside your door
- Hybrid work model + up to 40 remote days per year
- Home office setup bonus so you can work comfortably
- Wellbeing allowance & private international health insurance
- Regular team events, beach BBQs, and a friendly, social workplace
- Free breakfast (Tuesdays) and lunch (Mondays & Wednesdays) at the office
Full job description
Tired of long winters and grey skies?
Imagine starting your morning with sunshine, sea breeze, and a coffee by the beach, then heading to work with a fun, international team just minutes away from the Mediterranean.
Welcome to St. Julian’s, Malta where your new career meets island life!
Our client offers free relocation support, a relocation bonus, and a hybrid setup so you can enjoy the best of both worlds: professional growth and an amazing lifestyle.
Join a passionate, people-first customer service team supporting players of top sportsbook and casino brands.
You’ll bring your positivity, quick thinking, and problem-solving skills to make every player interaction smooth and enjoyable.
Your day-to-day will include:
- Chatting, emailing, and calling players, helping with their questions
- Handling account and payment requests
- Checking documents (KYC) and ensuring smooth transactions
- Running basic security checks
- Sharing ideas and feedback to improve service and tools
Every day is different, fast-paced, social, and rewarding.
Requirements
Who you are:
- Fluent in Finnish (and comfortable in English)
- A great communicator with a friendly, proactive attitude
- Interested in sports, casino, or online entertainment
- Ready for shift work and a dynamic environment
- Previous customer service experience is a plus
Benefits
Why You’ll Love Working in Malta
- Over 300 days of sunshine every year
- Beaches, cafes, and nightlife right outside your door
- Free relocation support + relocation bonus to help you settle in
- Hybrid work model + up to 40 remote days per year
- Home office setup bonus so you can work comfortably
- Wellbeing allowance & private international health insurance
- Regular team events, beach BBQs, and a friendly, social workplace
- Free breakfast (Tuesdays) and lunch (Mondays & Wednesdays) at the office
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