🕒 yesterday
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Dutch-speaking Customer Support Agent in Malta - Relocation Included
📅 Feb 19
📍 Worldwide - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇳🇱 Dutch Required📢 🇬🇧 English Required💼 Full-Time
Customer SupportDutchEnglishSportsbook
📜 Description
- Resolve customer queries via phone, live chat, and email.
- Manage withdrawals and payment-related questions.
- Process KYC documentation and enhanced due diligence.
- Run security checks on accounts and transactions.
- Collaborate with payments, fraud, and compliance teams.
- Analyze customer trends and improve internal processes while contributing to KPIs and service-level targets.
🛠️ Requirements
- Fluent in Dutch (written and spoken)
- Comfortable working in both Dutch & English
- Structured and analytical
- Adaptable to shift work
- Previous customer service experience is a requirement
- Used to multitasking in a fast-paced environment
✨ Benefits
- Relocation package
- Hybrid work model
- Up to 40 days per year fully remote
- International private health insurance
- Bonus scheme
- Wellbeing allowance
- Office breakfasts & lunches
- Social and team events throughout the year
Full job description
Looking for a way to live abroad without putting your career on pause?
This is your chance to build an international career in iGaming while living in one of Europe’s most dynamic expat hubs – Malta.
- Sun 300+ days a year
- English-speaking work environment
- A fast-growing iGaming industry
- A social life filled with internationals who made the same move you’re considering right now
Why Malta?
Malta has become one of Europe’s biggest iGaming hubs, attracting professionals from across the Netherlands, Belgium, Scandinavia and beyond.
Living in Malta means:
- Walking distance to the sea
- A vibrant nightlife and international community
- Career growth in one of the strongest online gaming markets in Europe
- English as one of the official languages
- Real responsibility from day one
You won’t just be “working abroad”. You’ll be building experience in sportsbook, online casino, payments, compliance and fraud prevention — all highly transferable skills in the international gaming and tech industries.
The Role – Dutch-Speaking Customer Support
You will become a product expert in sportsbook and online casino, handling customer cases across phone, chat and email. You’ll take ownership, meaning you don’t just pass issues along. You solve them.
Your work will include:
- Resolving customer queries via phone, live chat and email
- Managing withdrawals and payment-related questions
- Processing KYC documentation and enhanced due diligence
- Running security checks on accounts and transactions
- Collaborating with payments, fraud and compliance teams
- Analysing customer trends and improving internal processes
- Contributing to KPIs and service level targets
You’ll gain real exposure to the operational backbone of an international iGaming company.
Requirements
- Fluent in Dutch (written and spoken)
- Comfortable working in both Dutch & English
- Structured and analytical
- Adaptable to shift work
- Previous customer service experience is a requirement
- Used to multitasking in a fast-paced environment
Benefits
Career Growth in iGaming
Malta’s iGaming industry is known for internal mobility.
You’ll have access to structured development programs where you can grow into areas such as:
- Fraud & Risk
- Compliance
- Escalations
- Commercial
- Product
- Country Management
What You’ll Get
- Relocation package
- Hybrid work model
- Up to 40 days per year fully remote
- International private health insurance
- Bonus scheme
- Wellbeing allowance
- Office breakfasts & lunches
- Social and team events throughout the year
The Bottom Line
If you’re Dutch-speaking and considering working abroad in Malta, this is a chance to:
- Live in a Mediterranean expat hub
- Work in the fast-growing iGaming industry
- Gain operational experience in sportsbook and online casino
- Build an international career from day one
Malta isn’t just a sunny escape. For many, it’s where their international career begins.
Similar jobs
Search more Customer Support Specialist jobs
🕒 3 days ago
Resolve complex customer escalations, complaints, and welfare concerns while coordinating with stakeholders, supporting service recovery, and turning customer insights into operational improvements.
Customer Support Engineer, Tier 1 (Windows) - Brazil
🕒 3 days ago
JumpCloud👥 501 - 1000 employees🏢 Computer Software
🕒 3 days ago
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
📍 🇧🇷 Brazil - Remote💼 Full-Time🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇧🇷🇵🇹 Portuguese Required
🕒 yesterday
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
📍 🇵🇹 Porto - Hybrid⏳ Temporary/Contract🎹 Mid-level🛟 Customer Support Specialist📢 🇪🇸 Spanish Required
ASSISTENTE ATENDIMENTO CLIENTES | BELO HORIZONTE / MG
🕒 3 days ago
Localiza&Co👥 10,000+ employees🏢 Leisure, Travel & Tourism
🕒 3 days ago
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.