Next Job Abroad is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Service Representative to join our team in beautiful Bulgaria, Sofia. This role is designed for individuals who are passionate about delivering top-notch customer support while experiencing the rich culture and scenic landscapes of Bulgaria. As a key member of our support team, you will assist Dutch-speaking customers with their inquiries, providing them with an enjoyable and seamless experience.
With fully paid relocation support included, this is your chance to embark on a new adventure in a dynamic environment while furthering your career in customer service.
Requirements
Benefits
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
Conduct client intake calls, review consumer credit reports, explain basic credit concepts, manage follow-ups and appointments, and document client needs and next steps using established guidance and procedures.
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
Manage customer communications, plumbing appointment scheduling, dispatch coordination, and front-office administration, keeping customer records and calendars accurate while resolving routine issues and escalating complex matters.
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
