Next Job Abroad is seeking a motivated and enthusiastic Dutch Speaking Customer Care Agent to join our thriving team in the iGaming sector in beautiful Malta! In this exciting role, you will have the opportunity to help Dutch-speaking customers with their inquiries and ensure they have a fantastic experience using our gaming platforms. With comprehensive relocation support provided, this is the perfect chance for a new adventure in an exhilarating environment.
Your responsibilities will include addressing customer inquiries via multiple channels, troubleshooting issues, and fostering a positive relationship with our clients. If you have an affinity for customer service and a passion for the gaming world, we want to hear from you!
Requirements
Benefits
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
Conduct client intake calls, review consumer credit reports, explain basic credit concepts, manage follow-ups and appointments, and document client needs and next steps using established guidance and procedures.
Provides advanced technical support for MasterControl customers by troubleshooting application issues, identifying software defects, coordinating resolutions, and sharing product guidance and best practices.
Manage customer communications, plumbing appointment scheduling, dispatch coordination, and front-office administration, keeping customer records and calendars accurate while resolving routine issues and escalating complex matters.
