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Dutch Speaking - Content Moderation/Customer Service Agent in Malta

πŸ“… Apr 22, 2025
πŸ“ πŸ‡³πŸ‡± Netherlands +4 - Remote?🎹 Mid-levelπŸ›Ÿ Customer Support SpecialistπŸ“’ πŸ‡³πŸ‡± Dutch RequiredπŸ“’ πŸ‡¬πŸ‡§ English RequiredπŸ’Ό Full-Time
DutchEnglishCustomer ServiceContent Moderation
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πŸ“œ Description

  • Review and moderate user content against community guidelines.
  • Support Dutch-speaking customers through chat, email, and phone.
  • Resolve customer inquiries and issues.
  • Collaborate with teammates to improve the customer experience.
  • Maintain accurate records of moderation activities and customer interactions.
  • Share feedback on moderation processes and stay current on guidelines and best practices.

πŸ› οΈ Requirements

  • Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
  • Previous experience in customer service or content moderation is a plus.
  • Excellent attention to detail and strong analytical skills.
  • Outstanding communication and interpersonal skills.
  • Able to multitask effectively in a dynamic working environment.
  • Familiarity with CRM tools and content moderation software is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • An interest in content moderation and online safety is a strong advantage.

✨ Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
Full job description

Next Job Abroad is excited to announce an opening for a Dutch Speaking Content Moderation/Customer Service Agent stationed in the beautiful island of Malta! This role is an excellent opportunity for bilingual professionals looking to immerse themselves in a vibrant work environment while ensuring a positive online experience for users. You will be both a content moderator and a customer service representative, engaging with our Dutch-speaking clientele.

In this dual role, you will review, assess, and manage user-generated content to maintain community standards while providing exceptional support to our customers. Your attention to detail and passion for customer satisfaction will play a vital role in shaping user experiences. If you're ready for an exciting new challenge, we can't wait to hear from you!

Responsibilities

  • Review and moderate user content, ensuring compliance with community guidelines.
  • Provide outstanding customer support through chat, email, and phone to our Dutch-speaking audience.
  • Effectively address and resolve customer inquiries and issues.
  • Work collaboratively with team members to enhance the customer experience.
  • Keep accurate records of moderation activities and customer interactions.
  • Provide feedback on process improvements for content moderation.
  • Stay informed about community guidelines and best practices in content moderation.

Requirements

  • Fluency in Dutch and strong proficiency in English; additional languages are advantageous.
  • Previous experience in customer service or content moderation is a plus.
  • Excellent attention to detail and strong analytical skills.
  • Outstanding communication and interpersonal skills.
  • Able to multitask effectively in a dynamic working environment.
  • Familiarity with CRM tools and content moderation software is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • An interest in content moderation and online safety is a strong advantage.

Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
  • Relocation package (reviewed case by case)
  • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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