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Dutch Speaking - Content Moderation/Customer Service Agent in Malta

πŸ“… Apr 23, 2025
πŸ“ πŸ‡³πŸ‡± Netherlands - Remote🎹 Mid-levelπŸ›Ÿ Customer Support SpecialistπŸ“’ πŸ‡³πŸ‡± Dutch RequiredπŸ“’ πŸ‡¬πŸ‡§ English RequiredπŸ’Ό Full-Time
DutchEnglishCustomer ServiceContent Moderation
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πŸ“œ Description

  • Review and moderate user content to ensure it follows community standards.
  • Support Dutch-speaking customers via chat, email, and phone.
  • Resolve customer inquiries and issues in a friendly, professional manner.
  • Maintain accurate records of customer interactions and moderation activity.
  • Collaborate with teammates and share feedback on user trends and process improvements.
  • Stay current on content moderation and customer service best practices.

πŸ› οΈ Requirements

  • Fluency in Dutch and strong command of English; knowledge of additional languages is a plus.
  • Experience in a customer service or content moderation role is advantageous.
  • Exceptional attention to detail and strong analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with CRM systems and content moderation tools is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • Strong interest in online safety and content moderation is an advantage.

✨ Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
Full job description

Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.

As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!

Responsibilities

  • Evaluate and moderate user content to ensure adherence to community standards.
  • Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience.
  • Efficiently resolve customer inquiries and issues in a friendly and professional manner.
  • Collaborate with team members to enhance the overall user experience.
  • Maintain accurate records of customer interactions and moderation activities.
  • Provide feedback on user trends and moderation process improvements.
  • Keep updated on best practices within the content moderation and customer service sphere.

Requirements

  • Fluency in Dutch and strong command of English; knowledge of additional languages is a plus.
  • Experience in a customer service or content moderation role is advantageous.
  • Exceptional attention to detail and strong analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with CRM systems and content moderation tools is beneficial.
  • Willingness to relocate to Malta and embrace new experiences.
  • Strong interest in online safety and content moderation is an advantage.

Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses.
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Yearly salary €26.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work-Certified Company.
  • Relocation package (reviewed case by case)
  • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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