Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta! If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you!
In this role, you’ll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while having some fun in the beautiful Maltese sun!
Requirements
Benefits
Support Bol.com customers by resolving questions about orders, deliveries, payments, returns, and digital products, assisting external sellers, and escalating issues to the appropriate departments.
Conduct client intake calls, review consumer credit reports, explain basic credit concepts, manage follow-ups and appointments, and document client needs and next steps using established guidance and procedures.
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
Manage customer communications, plumbing appointment scheduling, dispatch coordination, and front-office administration, keeping customer records and calendars accurate while resolving routine issues and escalating complex matters.
Deliver customer support across channels, resolve issues with empathy, and use product expertise to guide customers while meeting service metrics and sharing feedback that improves customer effort and team effectiveness.
