🕒 yesterday
Provide first-line customer support across phone, email, and chat, managing requests efficiently, resolving complaints, and collaborating with colleagues to deliver accurate, friendly service and improve customer experience.
Danish-Speaking Customer Support Specialist in Malta
📅 Feb 19
DanishEnglishCustomer SupportPhone Support
📜 Description
- Support customers by phone, live chat, and email, resolving queries professionally.
- Own complex cases and coordinate with internal teams and external providers through resolution.
- Approve withdrawals and manage account processes, KYC documentation, and enhanced due diligence.
- Conduct daily security and transaction monitoring checks.
- Contribute to team KPIs and service targets, and suggest improvements to systems, FAQs, and processes.
- Support ad hoc analysis of customer behaviour and trends.
🛠️ Requirements
- Fluent Danish (written and spoken)
- Good English communication skills
- Willingness to work shifts
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Interest in sports and casino is an advantage
- Previous customer service experience is beneficial
✨ Benefits
- Hybrid working model with flexibility
- Up to 40 days per year remote working from abroad
- Relocation package
- Performance-based bonus scheme
- International private health insurance
- Wellbeing allowance
- Home office setup bonus
- Weekly and quarterly team events
Full job description
Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.
They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.
This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.
Key Responsibilities
- Handle customer communication via phone, live chat, and email
- Resolve queries efficiently and professionally
- Take ownership of complex cases and ensure full resolution
- Collaborate with internal teams and external providers
- Approve withdrawals and manage account-related processes
- Process KYC documentation and conduct enhanced due diligence when required
- Perform daily security and transaction monitoring checks
- Contribute to team KPIs and service level targets
- Provide feedback to improve systems, FAQs, and internal processes
- Support management with ad hoc analysis of customer behaviour and trends
Requirements
- Fluent Danish (written and spoken)
- Good English communication skills
- Willingness to work shifts
- Strong problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Interest in sports and casino is an advantage
- Previous customer service experience is beneficial
Benefits
- Hybrid working model with flexibility
- Up to 40 days per year remote working from abroad
- Relocation package
- Performance-based bonus scheme
- International private health insurance
- Wellbeing allowance
- Home office setup bonus
- Weekly and quarterly team events
- Office breakfast (Tuesdays) and lunch (Mondays & Wednesdays)
If you are looking for international experience, industry knowledge, and strong career development while enjoying life in Malta, we encourage you to apply today.
Similar jobs
Search more Customer Support Specialist jobs
🕒 3 days ago
Resolve complex customer escalations, complaints, and welfare concerns while coordinating with stakeholders, supporting service recovery, and turning customer insights into operational improvements.
Customer Support Engineer, Tier 1 (Windows) - Brazil
🕒 3 days ago
JumpCloud👥 501 - 1000 employees🏢 Computer Software
🕒 3 days ago
Provide technical support for JumpCloud customers by troubleshooting complex, high-priority issues across support channels, maintaining platform expertise, and partnering with internal teams to resolve defects and improve customer outcomes.
📍 🇧🇷 Brazil - Remote💼 Full-Time🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇧🇷🇵🇹 Portuguese Required
🕒 yesterday
Provide empathetic, effective customer support across phone, email, chat, messaging, and review platforms, resolving issues at first contact, coordinating with internal teams, and sharing customer insights to improve service.
📍 🇵🇹 Porto - Hybrid⏳ Temporary/Contract🎹 Mid-level🛟 Customer Support Specialist📢 🇪🇸 Spanish Required
ASSISTENTE ATENDIMENTO CLIENTES | BELO HORIZONTE / MG
🕒 3 days ago
Localiza&Co👥 10,000+ employees🏢 Leisure, Travel & Tourism
🕒 3 days ago
Coordena o acompanhamento de veículos em manutenção, articulando oficinas parceiras e equipes internas para resolver pendências, cumprir prazos e garantir a qualidade dos serviços.