Next Job Abroad is seeking an enthusiastic and driven individual for the role of Danish Speaking Bank Customer Service Representative in the beautiful Maltese islands! This position is ideal for candidates who possess a strong sales background and a commitment to providing outstanding customer service. As part of our team, you will assist customers with their banking inquiries and transactions while promoting our diverse range of financial products. This opportunity allows you to develop your skills in a multicultural environment while enjoying Malta's rich culture and sunny climate!
Requirements
Benefits
Serve as a Mandarin-English point of contact for prospective and current clients, managing inquiries, consultations, follow-ups, records, and administrative coordination to support client satisfaction and intake goals.
Handle inbound customer calls in English and Spanish, guiding callers through complex and potentially fraud-related concerns with accuracy, empathy, and professionalism while coordinating with support teams.
Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Handle inbound calls for a range of businesses, helping callers with empathy, taking and delivering accurate messages, booking appointments, and transferring calls while providing polished, client-focused service.
Support members through onboarding, account setup, and ongoing questions by phone and email, offering empathetic guidance, practical solutions, and accurate documentation throughout their financial journey.
