Assist customers remotely through live video by recommending bikes and services, explaining subscriptions and pricing, completing sign-ups and payments, troubleshooting issues, and coordinating follow-ups.
Customer Service Representative
π Description
- Answer customer calls and assist with inquiries.
- Troubleshoot mobile and web app issues with customers over the phone.
- Learn support systems and frontend portals to resolve customer questions.
- Become proficient with the Benefits POS app and associated i9000s terminal.
- Communicate patiently with customers and coordinate across teams.
π οΈ Requirements
- High School diploma or equivalent
- Preferable knowledge for Atlassian Suite (Jira and Confluence)
- Proficient with Microsoft Office (Word, Excel, Power Point)
- Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
- Quick learning capabilities
- 1-2 years of customer support experience
- Ability to work with onshore and offshore teams
- Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
- Bilingual Preferred
- Organizational Skills
Full job description
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India
Role:
As a customer support representative, you will be responsible for answering customer calls and assisting them with any help they may require. Issues vary, so extensive knowledge of our web, mobile platforms, and terminals will be necessary for troubleshooting.
Responsibilities:
- Exceptional communication skills
- Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone.
- Demonstrable patience when communicating with clients.
- Cross-teams communication.
- Learning various systems to obtain knowledge needed to support customer inquiries.
- Learn the fundamentals of each frontend portal.
- Learn and be proficient in our Benefits POS app and associated i9000s terminal.
Qualifications:
- High School diploma or equivalent
- Preferable knowledge for Atlassian Suite (Jira and Confluence)
- Proficient with Microsoft Office (Word, Excel, Power Point)
- Understand basic technical concepts such as POS, iOS, Android, FrontEnd, Backend, VPN.
- Quick learning capabilities
- 1-2 years of customer support experience
- Ability to work with onshore and offshore teams
- Hands-on experience using physical terminals such as Point of Sale, Pin pads, Cash drawers, Scanner/Scales, etc.
- Bilingual Preferred
- Organizational Skills
NationsBenefits is an equal opportunity employer.
Similar jobs
Search more Customer Support Specialist jobsCustomer support Representative
Support customers using SmartRecruiters by resolving issues, explaining product best practices, identifying technical problems, and collaborating across teams to improve customer success and satisfaction.
Handle customer billing inquiries and daily account tasks, including invoices, refunds, credits, payment troubleshooting, and account updates, while maintaining accurate records and supporting billing documentation and projects.
Resolve P2P customer disputes while investigating suspicious transactions, mitigating fraud risk, and coordinating with Risk and Compliance to protect users and support smooth frontline operations.
Assist customers remotely through live video by recommending bikes and services, completing subscriptions and payments, troubleshooting issues, and coordinating follow-ups to deliver clear, friendly support.
