Program Lead

Hi there!

We are seeking a Program Lead to join one of our U.S. Clients. We're looking for someone who can drive operational excellence, manage BPO relationships, lead process improvements, and serve as a strategic partner to key stakeholders.

This is a hybrid position, offering a combination of in-office and remote work. (3 days a week in-office, 2 days remote)

Responsabilities

· Streamline communication for clients and partners to enable business success.

· Respond and communicate promptly to all inquiries from clients and partners.

· Collaborate with various parties up to executive levels to define strategic scope / improve KPIs.

· Provide innovative solutions to overcome business challenges.

· Identify risks and proactively engage senior management to resolve them.

· Build cooperative relationships with clients and partners.

· Perform status tracking, efficiency analysis, resource allocation, data analysis, change log management, and overall process management support.

Requirements

· English: Excellent written and verbal communication skills

· Data-driven individual with a keen analytical mindset

· Exceptional organizational and multi-tasking skills

· Ability to build and strengthen all interpersonal relationships with co-workers, clients, and partners Driven to learn and absorb information at a rapid pace

· Ability to be flexible and adapt to new situations and environments

· Able to think creatively and present out-of-the-box solutions

· Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

· Prior experience in program management, business analysis, consulting, and/or call centers.

· Bachelor’s degree in Business, Economics, Statistics, Psychology, and similar majors

Benefits

Work for a US company!

• Competitive Compensation package.

• All additional benefits by Dominican Law (13th Salary, PTO, etc.)

• Complementary Health Insurance.