IT Support & Operations Specialist
As an IT Support & Operations Specialist, you will manage infrastructure, administer Google Workspace, provide IT support, and handle vendor negotiations for a distributed team.
Portuguese Speaking IT Customer Experts
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. We specialize in facilitating seamless career transitions for high-caliber professionals seeking prestigious jobs in Greece and beyond.
Job Overview
We are currently looking for motivated individuals to join our team as Portuguese Speaking IT Customer Experts in Athens. This Portuguese Speaking IT Customer Experts position in Greece is designed for tech-savvy candidates who are eager to advance their careers within the thriving Information Technology sector while enjoying the Mediterranean lifestyle.
Key Responsibilities
Requirements
Benefits
What We Offer
Life in Greece
Embarking on one of the many available Portuguese-speaking jobs in Greece offers more than just professional development; it is an invitation to experience an unmatched lifestyle. With its legendary sunshine, historic culture, and vibrant social scene, Greece provides a perfect backdrop for a balanced life, allowing you to enjoy your off-hours exploring world-famous archaeological sites or relaxing on stunning beaches.
Moving to a new country is a breeze with our comprehensive support system, ensuring you settle into the culture of Greece comfortably. From the world-class gastronomy to the warm, welcoming local community, those who relocate for this Portuguese Speaking IT Customer Experts position in Greece find that they are not just starting a job, but building an incredible life in the heart of the Mediterranean.
How to Apply
If you are ready to take the next step in your IT career and join a top-tier firm, we invite you to click Apply Now and submit your application. We look forward to hearing from you and helping you start your journey with Mercier Consultancy Group.
As an IT Support & Operations Specialist, you will manage infrastructure, administer Google Workspace, provide IT support, and handle vendor negotiations for a distributed team.
Tu assureras le support TI de premiรจre et deuxiรจme ligne, gรฉreras les accรจs SaaS et le parc informatique, et amรฉlioreras la documentation et les processus grรขce ร lโautomatisation et ร lโIA.
Provide responsive internal IT support, manage employee access and SaaS tools, maintain Windows and macOS devices, and improve team efficiency through documentation, automation, and AI-assisted workflows.
Manage IT service operations and improve service-management processes by coordinating tickets, SLAs, major incidents, reporting, and stakeholder communications while strengthening the customer experience.
Troubleshoot complex support tickets escalated by first-line technicians, resolve or escalate issues, document reproducible problems, and improve self-help resources and support practices.