🕒 3 days ago
As a Customer Support Analyst, you will provide exceptional service as the first contact for users, managing tickets and resolving inquiries efficiently on our SaaS platform.
German Speaking B2B Solutions Consultant - Work In Sofia, Bulgaria
🕒 11 days ago
GermanB2B Client SupportCustomer ServiceTechnical Troubleshooting
📜 Description
- Provide expert assistance to enterprise clients as their primary point of contact.
- Analyze and resolve complex B2B, software, and service-related inquiries.
- Build partner relationships that support long-term growth and retention.
- Collaborate with cross-functional teams to improve service processes and customer engagement.
- Document client interactions in the internal CRM and maintain quality standards.
- Monitor industry trends to offer proactive solutions.
🛠️ Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services.
- Excellent communication skills with the ability to convey complex technical concepts in German.
- Strong digital literacy and familiarity with modern business communication platforms.
- A proactive, results-oriented mindset geared toward excellence in professional service delivery.
✨ Benefits
- Competitive Monthly Salary.
- Monthly Performance Bonus included.
- Fully Paid Training to ensure you excel in your role.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
- The opportunity to join a prestigious international team among the top German-speaking jobs in Europe.
Full job description
German Speaking B2B Solutions Consultant
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting elite talent with transformative career opportunities across the European BPO landscape. We pride ourselves on our bespoke recruitment approach, ensuring that every professional we place finds a role that aligns with their long-term career trajectory within the thriving Customer Support Services sector.
Job Overview
We are currently seeking a highly motivated professional for a German Speaking B2B Solutions Consultant position in Bulgaria. This role is a unique opportunity to provide high-level client advocacy and technical support within the dynamic Customer Support Services industry, all while enjoying an unparalleled relocation experience in one of Europe’s fastest-growing business hubs.
Key Responsibilities
- Act as the primary point of contact for enterprise-level clients, providing expert assistance within the Customer Support Services sector.
- Identify, analyze, and resolve complex B2B inquiries to ensure optimal client satisfaction and operational efficiency.
- Maintain professional relationships with partners to facilitate long-term business growth and retention.
- Collaborate with cross-functional teams to refine service processes and enhance the standard of customer engagement.
- Execute sophisticated diagnostic problem-solving to assist business clients with proprietary software or service-related queries.
- Stay updated on industry trends to provide proactive, value-driven solutions for our diverse client portfolio.
- Document all interactions meticulously in our internal CRM to maintain high quality-assurance standards.
Requirements
- Native or fluent German (spoken and written) is mandatory for this role.
- Valid EU passport (mandatory).
- Proven experience in a customer-facing or B2B advisory role, ideally within Customer Support Services.
- Excellent communication skills with the ability to convey complex technical concepts in German.
- Strong digital literacy and familiarity with modern business communication platforms.
- A proactive, results-oriented mindset geared toward excellence in professional service delivery.
Benefits
What We Offer
- Competitive Monthly Salary.
- Monthly Performance Bonus included.
- Fully Paid Training to ensure you excel in your role.
- Comprehensive Health Insurance.
- Fully Paid Relocation Package (flight, transfer, hotel).
- Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
- The opportunity to join a prestigious international team among the top German-speaking jobs in Europe.
- And Much More...
Life in Bulgaria
Choosing one of our open jobs in Bulgaria means stepping into a vibrant culture where ancient history meets a buzzing, modern tech scene. As a hub for international business, Bulgaria offers a high quality of life with a temperate climate, breathtaking mountain landscapes, and a cost of living that allows for a truly premium lifestyle. When you move to Bulgaria for this role, you will find a welcoming community and endless opportunities to explore.
Bulgaria is rapidly becoming the top destination for international professionals seeking both career growth and cultural enrichment. With our comprehensive relocation support, your transition to Bulgaria will be seamless, allowing you to focus on enjoying the rich culinary scene and the warm, hospitable atmosphere that makes living in Bulgaria such a rewarding experience for German-speaking professionals.
How to Apply
If you are ready to elevate your career and embark on an exciting journey in a new country, we invite you to apply for this German Speaking B2B Solutions Consultant position in Bulgaria today. Click the Apply Now button to submit your resume, and a member of our team will contact you to discuss your potential at Mercier Consultancy Group.
Sincerely,
The Recruitment Team at Mercier Consultancy Group
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