🕒 2 days ago
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
Customer Experience Specialist (Hybrid)
📅 Mar 27, 2025
Customer CarePatient SupportProblem-solvingPhone Support
📜 Description
- Resolve patient problems with high-quality service.
- Guide patients through their journey across phone, email, and live chat.
- Represent the patient voice throughout the company.
- Work with other teams to remove barriers patients may face.
- Create and improve processes to deliver patient support more effectively.
- Help improve patient experience tools and processes.
🛠️ Requirements
- This is a rare opportunity to join our dynamic and fast growing Patient Experience team, working across multiple treatment categories (Weight Loss, Hair Loss).
- We are looking for customer obsessed and resourceful individuals to join us to reinvent how we do customer care here at Manual.
- Your goal is to create an experience so good our patients have to tell their friends about us.
- You'll be the first person our patients speak to and you'll advocate their voice throughout the company.
- You’ll also help us reinvent our patient experience tools and processes to drive efficiency and better care.
- You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos.
Full job description
This is a rare opportunity to join our dynamic and fast growing Patient Experience team, working across multiple treatment categories (Weight Loss, Hair Loss).
We are looking for customer obsessed and resourceful individuals to join us to reinvent how we do customer care here at Manual.
Your goal is to create an experience so good our patients have to tell their friends about us. You'll be the first person our patients speak to and you'll advocate their voice throughout the company. You’ll also help us reinvent our patient experience tools and processes to drive efficiency and better care.
You’re someone who makes things happen despite ambiguity and can calmly handle periods of breakneck scaling and moments of chaos. You have a passion for solving real patient problems.
What you'll be doing
Helping solve our patient problems with world class service when they get in touch
Being the voice of MANUAL and working with patients to help guide them through their journey across multiple channels (phones, email, live chat)
Working closely with various teams to make sure we’re unblocking any potential barriers patients may face
Creating and improving processes that allow us to help patients in the most effective way possible
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