Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Warehouse Process Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering closely with Technology, Supply Chain, Operations, Master Data, and our Head of Warehousing, your focus will be on leading warehouse-related projects, system improvements, reporting frameworks, and process standardisation initiatives across our global network of owned sites and 3PLs. In this role, you will combine operational and technical expertise with your leadership skills to enhance scalability, data accuracy, and overall warehouse performance.
Redesign and improve Human and AI Customer Support processes, owning the long-term strategy, operational workflows, and continuous improvement roadmap to strengthen customer experience and team effectiveness.
Manage strategic client accounts by identifying growth opportunities, strengthening relationships, coordinating service delivery, and driving retention, upsell, and measurable client outcomes.
Partner with managers and employees on performance, development, team structure, and employee relations while building scalable people systems, processes, and compliance practices.
Manage healthcare client support and escalations, lead Patient Safety Organization implementations, and drive platform adoption through training and guidance on safety workflows and compliance.
Connect customer needs with engineering capabilities by qualifying mission requirements, shaping payload solutions, leading technical pre-sales, developing proposals, and turning market feedback into commercial and product insights.
