As a Customer Engineer, you'll drive technical engagement for high-growth accounts, focusing on scalable programs and tools to enhance customer experience and reduce friction.
Customer Success Application Engineer (EMEA)
📅 Jul 30
Application EngineeringManufacturing EngineeringAutomationControls
📜 Description
- Validate customer requirements for proof-of-concept and production implementations.
- Configure Litmus products during proof-of-concepts, customer pilots, and production deployments.
- Lead technical implementation activities and ensure successful delivery of contracted responsibilities.
- Develop innovative solutions to maximize customer value from Litmus products.
- Provide Level 2 technical support, including troubleshooting and issue resolution.
- Support pre-sales transitions and collaborate with Sales Engineers and Account Managers.
🛠️ Requirements
- Professional experience working in a manufacturing or industrial environment, ideally in an Application Engineering, Manufacturing Engineering, Automation, Controls, Industrial IT/OT, or related technical role.
- Hands-on experience implementing or supporting software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment.
- Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments.
- Experience with product configuration, technical troubleshooting, and customer-facing implementation or technical support activities.
- Working knowledge of scripting or coding using Python, JavaScript, or similar languages.
- Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP.
- Excellent communication skills, with the ability to work directly with customers, internal technical teams, sales teams, and partners.
- Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment.
- Experience with Litmus products, industrial data platforms, OPC/UA, PLC/SCADA systems, or edge connectivity use cases.
- Exposure to pre-sales support, solution demonstrations, technical proposal review, RFI/RFP participation, or customer expansion activities.
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