Own the Customer Experience technology roadmap, improve the CX tool stack, and lead automation and AI-powered workflows while partnering with IT and Digital Product and developing a direct report.
Partner Development & Enablement Manager Americas
📜 Description
- Implement partner development and enablement elements of the go-to-market model.
- Translate commercial priorities into partner plans by cohort, geography, and opportunity area.
- Prioritize partners and routes to market with the greatest strategic and commercial value.
- Equip partners with tools, messaging, knowledge, and support while improving onboarding and delivery journeys.
- Build, lead, and develop a high-performing Partner Development team with clear targets and accountability.
- Collaborate across commercial, marketing, digital, and operations teams and share partner insights with leadership.
🛠️ Requirements
- Build and evolve the BRCGS partner enablement model to improve partner efficiency.
- Equip partners with tools, messaging, knowledge and support.
- Identify and reduce friction across partner onboarding and delivery journeys.
- Champion simpler and more consistent partner ways of working.
- Experience in partner management, channel or business development within the TIC (Testing, Inspection, and Certification) sector or standards/assurance environments.
- Strong understanding of certification and partner‑led business models.
- Consistent record of improving partner performance and engagement.
- Commercial, pragmatic and committed to building connections.
- Energetic and outcomes‑focused.
- Credible with complex partner ecosystems.
Full job description
Company Description
BRCGS is a globally recognised brand that sets the benchmark for standards in food safety, packaging, storage, and distribution. Our certification programs are used by over 30,000 sites in more than 130 countries, helping businesses meet regulatory requirements and protect consumer trust.
Job Description
As our Partner Development & Enablement Manager Americas, you will be responsible for leading growth through our partner ecosystem. The role focuses on making it easier and more attractive for partners to work with BRCGS - helping them to sell effectively, promote with confidence and deliver through a trusted, digitally enabled assurance ecosystem.
Key Responsibilities
Partner Strategy Execution
- Implement the Partner Development and Enablement elements of the BRCGS go‑to‑market model.
- Translate commercial priorities into clear partner plans by cohort, geography and opportunity area.
- Focus effort on partners and routes to market with the greatest strategic and commercial value.
Partner Enablement & Experience
- Build and evolve the BRCGS partner enablement model to improve partner efficiency.
- Equip partners with tools, messaging, knowledge and support.
- Identify and reduce friction across partner onboarding and delivery journeys.
- Champion simpler and more consistent partner ways of working.
Team Leadership
- Build, lead and develop a high‑performing Partner Development team.
- Set clear expectations, targets and accountability.
- Lead directly on priority partner relationships.
Cross‑Functional Collaboration
- Work closely with Business Development, Marketing and Revenue Operations teams.
- Collaborate with Digital and Operations teams to improve integration and experience for our partners
- Feed partner insight into Standards, Technical and Commercial leadership.
Key Interfaces
- Head of Business Development (line manager)
- Head of Commercial Strategy
- Head of Strategic Partnerships & Market Intelligence
- Head of Marketing
- Head of Digital Ecosystem
- Partner organisations across all approved cohorts
Travel & Communication Requirements: This position involves extensive international travel and requires flexibility to support global business activities across multiple regions and time zones. Candidates must possess excellent professional English language skills, both written and spoken. Proficiency in an additional language would be highly advantageous. The successful candidate will be expected to communicate confidently and effectively with colleagues, customers, partners, and senior stakeholders worldwide.
Qualifications
- Experience in partner management, channel or business development within the TIC (Testing, Inspection, and Certification) sector or standards/assurance environments.
- Strong understanding of certification and partner‑led business models.
- Consistent record of improving partner performance and engagement.
- Commercial, pragmatic and committed to building connections.
- Energetic and outcomes‑focused.
- Credible with complex partner ecosystems.
- Collaborative, but clear on expectations and standards.
Additional Information
Our Values:
- Passion
- Curiosity
- Integrity
- Brilliance
- Respect
We deliver world-class solutions and foster an inclusive and collaborative environment where every team member can thrive and achieve their full potential!
We are committed to ensuring that every job applicant and employee is valued for their individual talents. We strictly prohibit discrimination on the basis of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. We proudly support an inclusive work environment where everyone can compete and succeed based on their merits.
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