Assist in the coordination and execution of the complete work order life cycle from creation to resolution
Manage vendors to ensure services are completed within agreed upon SLA’s
Collaborate with District Lead to work cross-functionally with other teams to manage vendors in region(s)
Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
Assist in monthly reporting, forecasting and asset management on all sites
Help develop and implement preventative, ongoing and anticipated maintenance/repair programs
Assist with development of operating and capital budgets for the assigned
Support the creation of work order forecasts by drawing on historical, current, and metric-based data
Attend regular client status meetings, if applicable
Ensure confidentiality of internal and external data
Perform ad-hoc projects and other duties as assigned
Bachelor’s degree or equivalent facilities management experience
3+ years of facilities management experience
Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
Client relationship management skills
Communication and organizational skills
Lead the target operating model and service transition for a large contact centre cloud migration, preparing incumbent operations teams to take ownership across 39 lines of business and nine releases.
Lead digital ad operations by owning campaign trafficking standards, quality assurance and workflow improvements while managing delivery, troubleshooting technical issues and supporting AI tool development.
Drive Volkswind's international growth by designing and implementing market entry strategies for new wind energy projects across Europe.
Lead workforce planning for Neko Health’s US expansion by turning labor data into staffing and cost decisions, building forecasts and tools, and exploring AI-enabled ways to improve scheduling and coverage.
As the Enforcement Operations Lead for Multi-Cloud, you will oversee the enforcement lifecycle, ensuring consistent and effective policy enforcement across cloud partner platforms.
