As a Customer Relationship Analyst, you will provide post-sale support through various communication channels, ensuring effective solutions and excellent service for clients.
Customer Service Consultant - Group Protection
🕒 11 days ago
Customer ServiceAdministrationData ValidationExcel
📜 Description
- Support the onboarding and continued scheme maintenance of Group Protection policies.
- Engage regularly with colleagues, brokers, and customers through administrative and processing tasks.
- Handle correspondence from internal and external customers with attention to detail.
- Maintain and validate large volumes of scheme data using Excel and internal tools.
- Collaborate with team members to resolve enquiries and issues efficiently.
- Manage your own work queue to meet service levels and keep customers informed.
🛠️ Requirements
- Strong communication and administration skills.
- Passion for supporting customers in various circumstances.
- Confidence in using desktop or laptop and MS Office.
- Experience with Excel is preferred.
✨ Benefits
- The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday
- 26 days after 2 years' service. There's also the option to buy and sell holiday
- Competitive family leave
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