As a Customer Relationship Analyst, you will provide post-sale support across multiple communication channels, ensuring effective solutions and excellent service for clients.
Supplier Relationship Manager
🕒 16 days ago
Supplier Relationship ManagementAccount ManagementCustomer SuccessData-driven Outreach
📜 Description
- Manage a defined portfolio of suppliers with full lifecycle accountability (onboarding through renewal and reactivation)
- Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones
- Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections
- Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen
- Support cross-sell and upsell opportunities by aligning supplier needs with product value
- Own escalation recovery and coordinate with Support, Billing, and Onboarding to remove friction
🛠️ Requirements
- 0-2 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments preferred)
- Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
- Bachelor's degree in business, communications, or related field or equivalent combination of education and experience
✨ Benefits
- A comprehensive benefits package
- Vision insurance
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