As a Customer Relationship Analyst, you will provide post-sale support across multiple communication channels, ensuring effective solutions and excellent service for clients.
Analista de Relacionamento com o Cliente - Vaga Exclusiva para Pessoas com Deficiência (PcD) | Rio de Janeiro/RJ
🕒 2 days ago
Customer ServiceCRMCommunicationProblem-solving
📜 Description
- Provide post-sale support through email, chat, WhatsApp, or phone.
- Utilize CRM to manage customer interactions and inquiries.
- Meet quality and efficiency metrics to enhance customer experience.
- Resolve client issues while aiming to delight entrepreneurs.
- Maintain a focus on customer needs and effective problem-solving.
🛠️ Requirements
- Minimum of 1 year experience in customer service.
- Strong verbal and written communication skills.
- Ability to prioritize tasks and manage multiple responsibilities.
- Experience with CRM systems is a plus.
- Degree in Social Sciences or Humanities is preferred.
✨ Benefits
- Variable remuneration package (PLR, ILP, or commission)
- Health and dental plan with co-participation
- Meal and/or food allowance
- Childcare assistance for children up to 5 years
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