Who You Are

You are deeply passionate about creating an exceptional candidate journey. You thrive in a fast-paced environment where your organizational skills and meticulous attention to detail shine. You are a self-starter with a proactive approach, dedicated to ensuring a seamless and positive experience for every candidate, reflecting Justworks' values and employer brand. You excel at coordinating complex processes, maintaining clear communication, and driving operational excellence in all recruiting activities.

As a Candidate Experience Coordinator, you will be the cornerstone of our recruiting operations. Your role is crucial in shaping candidates' perceptions of Justworks and contributing to our long-term success. You will manage the entire candidate journey, ensuring it is smooth, efficient, and engaging. Your exceptional coordination and organizational skills will enable you to handle a high volume of activities while maintaining the highest quality standards.

Your Success Profile

What You Will Work On

• Orchestrate Seamless Interviews: Expertly schedule and manage a high volume of interviews, ensuring a smooth and positive experience for all candidates and hiring teams.
• Champion the Candidate Journey: Serve as the primary point of contact for candidates, providing timely updates, and detailed information about the interview process, as well as addressing any inquiries with care and professionalism.
• Drive Operational Excellence: Oversee the background check process, ensuring accuracy, compliance, and timely completion. Maintain meticulous records, track progress, and proactively communicate updates to hiring managers.
• Streamline Recruiting Operations: Post job descriptions, manage applications in our ATS, and ensure all recruiting materials are current and accurate.
• Craft Exceptional Offers: Prepare and deliver compelling offer letters and new hire documents, ensuring a welcoming and professional onboarding experience.
• Facilitate Travel & Logistics: Arrange travel for candidates as needed, ensuring a comfortable and hassle-free experience.
• Support Recruiting Events: Assist in planning and executing recruiting events, contributing to a strong employer brand and positive candidate interactions.
• Ensure Data Integrity: Maintain accurate and up-to-date information in all recruiting systems, contributing to data-driven decision-making.
• Support TA Enablement Projects: Partner with the Lead, TA Enablement & Operations to execute cross-functional operational projects—tooling rollouts, integrations, and process changes—contributing to kickoff, testing, adoption, and completion.
• Pilot AI & Automation Tools: Help evaluate and pilot AI and automation tools that improve coordination workflows across sourcing, scheduling, reporting, and candidate communications; provide hands-on testing, feedback, and adoption support during rollouts.
• Contribute to KPI Reporting: Support the operational rhythm of the TA Enablement function by helping maintain KPI reporting on scheduling accuracy, pipeline throughput, and candidate satisfaction, and surfacing trends and insights to the Lead.
• Build & Maintain Documentation: Assist in creating and updating SOPs, runbooks, and team playbooks that reduce dependency on any one individual and allow the coordination function to scale.
• Drive Process Improvements: Partner with the Lead to identify process bottlenecks and implement improvements that measurably enhance team efficiency, pipeline throughput, and candidate experience quality.
• Continuous Improvement: Identify opportunities to enhance the candidate experience and streamline recruiting processes, actively contributing to operational excellence.
• Additional Responsibilities: Perform other related duties as assigned to support the recruiting team's success.

How You Will Do Your Work

As a Candidate Experience Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Decision quality - makes good and timely decisions that keep the organization moving forward, relying on a mixture of analysis, wisdom, experience and judgment.
• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of 2 years of experience in a fast moving corporate environment
• Previous experience in Staffing, Recruiting or HR required
• Past experience working with ATS or CRM products required
• Outstanding verbal and written communication skills
• Strong planning and organization skills
• Resourceful and able to proactively anticipate needs and provide solutions
• Self-starter, comfortable with a rapidly changing office environment
• Deep care for the candidate experience
• Interest in Talent Acquisition and/or Talent Operations as a career path

This is a temporary role for 3 months. The base wage range for this position based in our New York City Office is targeted at $29.81 to $35.10 per hour

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